VP, Customer Experience Research Director at Forrester Research in Cambridge, MA

Overview

Our job is to be bold at work.

It starts with an insatiable curiosity about clients, colleagues, and the future. At Forrester, we believe curiosity powers progress. Forresterites bring a diversity of opinions and the courage of their convictions to collaborate on the ideas and initiatives that change the course of business. As a trusted advisor to the most influential companies in the world, we live at the nexus of what’s next.

About This Role:

Forrester is seeking a Vice President, Research Director to lead a research team for our customer experience practice.

This individual will be responsible for defining a compelling and actionable research agenda that includes vision, strategy, and execution to address the needs of CX leaders, with a particular focus on UX and design professionals. This research agenda must provide a holistic set of answers to the questions that are most important to CX and design leaders. The VP, RD will also ensure the quality of the research produced by the CX research team.

Our ideal candidate is someone who has experience in leading UX and/or design teams and research teams and the ability to lead a team of seven or more and effectively coach both seasoned and new analysts and researchers. This person must be passionate and intuitive about helping individuals achieve their full potential as strategic thinkers, writers, and influencers for the world’s biggest brands.

Responsibilities

• Engage as a thought leader and partner with the analyst team to elevate, refine, and expand the research agenda.
• Edit syndicated research reports and ensure the quality of our intellectual property (IP).
• Serve as a leader, mentor, and coach to the research team in support of their professional development goals and help establish their impact on our clients and throughout the industry.
• Partner with account teams to identify and pursue business opportunities.
• Provide input and support to the team of other Forrester professionals who serve CX leaders.
• Meet the team performance goals for smooth and adaptive content production, advisory, consulting, and client support.
• Participate and speak at Forrester-sponsored and other events to drive awareness of the CX practice and represent our thought leadership.

Qualifications

• At least 10 years of experience as a consultant, practitioner, or analyst in customer experience or design.
• At least five years of experience in managing high-performing teams.
• Demonstrated experience in presenting to and influencing C-level clients and senior management.
• A creative view of markets, technologies, and the social and cultural dynamics that are influencing the future of design.
• Exceptional knowledge of CX leader issues and challenges.
• Superior analytical, writing, editing, and presentation skills.
• The ability to travel 25% of the time or more.

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FLSA Status:

Exempt

Forrester Research, Inc. is an Equal Opportunity/Affirmative Action Employer that is committed to equal employment opportunity for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply.