VP, Creative Team

Synchrony Financial   •  

Alpharetta, GA

Industry: Financial Services


11 - 15 years

Posted 294 days ago

This job is no longer available.

Essential Responsibilities:

  • Establish and implement strategies to evolve and optimize the growth model, structure, creative capabilities, processes and work tools for the in-house creative team.
  • Manage financial operation within a cost recovery model to include: providing input to annual recovery target, setting billing rate(s), managing contingent working budget and producing monthly reporting as needed
  • Evaluate and refine organizational structure within the team to support the ongoing evolution of design offerings and needs of the business
  • Advocate and evangelize the value of Design throughout the organization and educate stakeholders about the capabilities of the in-house creative team
  • Contribute thought leadership around design initiatives throughout the organization and participate in cross-functional teams representing design as needed
  • Establish methods for evaluating and prioritizing project requests from across the business
  • Define and implement flexible staffing models to accommodate variable workload including internal resource sharing, contingentworkers and agency partnerships
  • Identify and/or develop and communicate the core competencies of the in-house team and help stakeholders select external agencies when appropriate
  • Provide functional management for in-house team leaders including hiring, goal setting, mentoring/coaching, performance reviews and problem resolution
  • Contribute to the creation and maintenance of a highly creative, flexible and collaborative atmosphere and culture, promoting continuous improvement and innovation
  • Serve as escalation point for direct reports in addressing and solving complex problems as they arise
  • Represent creative team in annual budgeting process
  • Maintain appropriate skillsets for business need
  • Monitor the marketplace to benchmark and understand trends associated with creative service providers.
  • Perform other duties and/or special projects as assigned


  • Bachelor’s degree in Advertising, Journalism, Design, Communications, Marketing, Business or related program OR, in lieu of degree, a high school diploma and 12years of work experience working within a creative agency environment required
  • A minimum of 10 years of agency and/or in-house creative team management experience (e.g. general management, project management, account management, etc.)

Desired Characteristics:

  • Master degree
  • Understanding of human-centered design methods and process
  • Project managementexperience
  • Strong interpersonal and persuasive communications skills applicable with all levels within the organization
  • Proven experience operating a creative services P&L in a cost recovery model
  • Able to identify opportunities and propose strategies for value-add
  • Comfortable interacting with senior business leaders and gaining buy-in
  • Solid leadership, communication and relationship building skills
  • Excellent problem-solving skills
  • Thrives in a fast-paced environment
  • Exceptional judgment and willingness to make hard decisions
  • Creative, assertive, and outgoing personality
  • Clear and articulate verbal and written communication skills
  • Ability to think strategically and creatively
  • Exceptional work ethic
  • Enthusiastic towards colleagues and clients
  • Ability to inspire and motivate a diverse team toward a common goal
  • Able to multi-task, prioritize, problem solve and work independently

Job ID: 1800000606