Industry: Accounting, Finance & Insurance•
11 - 15 years
Posted 72 days ago
Lead the organization's strategy to acquire retail lending relationships, consumer loan acquisitions and develop customer acquisition strategies through all channels. Responsible and accountable for leading the credit approval/review process for the retail lending channel. The position will provide strong leadership in ensuring retail products are appropriately differentiated to improve the retail product penetration with consumers. The role interfaces heavily with the Treasury/Product function and partners to facilitate retail product development. It also engages heavily with retail consumer processing and underwriting groups responsible for the adjudication of loans within established credit policy, quality and directives and ensures the team maintains the required internal control standards, including adherence to audit, regulatory and compliance policies.
Ensure that strategies, plans and related processes are developed and implemented to maintain and optimize revenue, productivity levels and customer satisfaction. Ensure credit and loan loss risks are properly mitigated and regulatory requirements are met and adhered to. Develop strategies to improve customer service levels (capacity, response times, availability, accessibility, etc.).
Provide exceptional leadership and coaching to the retail banking team.
Analyze current retail lending programs to determine if gaps exist or service delivery can be improved.
Effectively execute strategies to drive performance and financial results through the deployment of customer-focused, integrated campaigns and marketing programs that promote and align with multi-channel strategy.
Ensure that comprehensive training programs are provided to establish effective, consistent and compliant use of sales processes to drive customer results and financial performance.
Create KPIs and metrics to inform decision-making and provide a holistic and accurate view of retail lending performance. Identify process improvements, opportunities for automation and simplification of operations. Develop improved processes and reporting to ensure cross-sell activities.
Interface with Treasury Management, Banks, Marketing, Credit, IT and DESC to lead the product management and pricing for consumer loan products. Provide relevant coaching and training to Bank staff members.
Ensure adherence to regulatory and corporate standards including those related to safety & soundness and fair lending. Ensure that effective control, monitoring and escalation procedures and processes are in place and communicated to assigned teams to detect errors and fraud and mitigate risk to the company.
Ensure that credit adjudication and loan completion turn-times remain competitive with industry standards and best practices.
Support bank presidents with tools to motivate and inspire teams to reach customer and service goals.
Partner with leadership team to assess specific or unique sales support needs and ensure that application, development or sourcing of appropriate programs and initiatives are used to optimize opportunities.
Develop an effective communication framework to assist bank presidents in communicating customer service expectations, compliance orientation, sales opportunities, organizational priorities and performance levels.
Wintrust Financial Corporation (Wintrust) is a financial services company based in Rosemont, Illinois, with approximately $27 billion in assets. We engage in the business of providing traditional community banking services, commercial banking, wealth management services, commercial insurance premium financing, life insurance premium financing, mortgage origination, short-term accounts receivable financing, and certain administrative services, such as data processing of payrolls, billing and treasury management services. We provide community-oriented, personal and commercial banking services to customers located in the greater Chicago, Illinois and southern Wisconsin areas through our 15 wholly-owned banking subsidiaries.
Master's degree in Finance, Accounting, Business, or a closely related field preferred.
Knowledge of banking, banking products and industry nuances with 10+ years of banking experience: 5+ year’s leadership/management experience.
Refined relationship building skills to influence others without authority, work in a matrixed environment, and navigate formal and informal networks.
Strong analytical, problem solving and critical thinking skills.
Advanced written and oral communication skills and ability to influence others.
Customer experience focus.
Ability to present ideas to a variety of audiences and where appropriate, champion a specific product and sell to appropriate constituencies.
Agility required to consider issues from multiple vantage points; work in a fast pace and evolving organization; and rapidly respond to (and potentially capitalize on) competitive marketplace realities.