Team leadership: Oversee Client Services team, Field Execution team, Internal Operations team, and Talent Acquisition team to ensure that client business plans, retail chain coverage, and field execution is top notch and exceeds client expectations.
Infrastructure building: Build processes and infrastructure to enable scalable, profitable growth.
Set expectations and interface closely with all stakeholders on the Executive Leadership Team on performance against execution goals; set up and manage to service level agreements among the departments.
Strategize and drive formal client program reviews; manage to all client/contract expectations.
Develop and implement business operating plans which formally identify additional business opportunities and specific ways to strengthen our service delivery with our clients.
Develop and manage client P&L versus budget; manage client revenue and gross margin forecasts; identify, plan and budget headcount and expenses required to meet growth plans.
Bachelor's Degree or equivalent experience required; MBA Degree or equivalent experience preferred
10+ years of experience in managing client expectations either personally or through a team; previous experience with manage 10+ direct reports; reporting directly to Executive Level
Experience with major retail chains such as BestBuy, Wal-Mart, and/or experience in consumer packaged goods industry
Full P&L: 7-10 years successfully managing a P&L, budgeting and forecasting
Track record of building and maintaining customer/client relationships
Ability to visualize and plan objectives and goals strategically; Ability to develop strategic plans to grow the business