VP, Account Management

 •  Advanced Health Media New Providence, NJ

8 - 10 years experience  •  Business Services

Salary depends on experience
Posted on 08/22/17
New Providence, NJ
8 - 10 years experience
Business Services
Salary depends on experience
Posted on 08/22/17

Summary

The VP, Account Management is responsible for working with customers to ensure a successful business partnership with AHM.  The VP is responsible for overseeing overall client activities and ensuring client satisfaction across services and technology.   The VP has overall accountability for and authority over multiple accounts/teams to drive performance, profitability and ultimately growth.

  • Owns all assigned accounts with responsibility for ensuring appropriate resourcing, client satisfaction, and achievement of budgeted revenue and margins; owns P&L.
  • Understands client’s needs; builds and cultivates positive client relationship at senior levels
  • Coaches, mentors, and develops team members
  • Understands client's business strategy and formulates 3 to 5year strategy of service offerings to drive client retention and expansion

 

Responsibilities

Client Satisfaction

  • Provides guidance to team regarding business delivery in line with client and management expectations, while anticipating and adjusting for problems & roadblocks and adjusting activities to meet changing priorities
  • Manages client expectations in alignment with contract and standard delivery practices while driving team to deliver exceptional results; able to skillfully negotiate and strike a balance between client and AHM needs and expectations
  • Demonstrates excellent conflict management and negotiation skills through identifying potential areas of conflict and taking proactive steps to build consensus with minimal noise, as well as making and selling difficult decisions in a fair and professional manner
  • Takes command in crisis situation, instilling confidence in client, providing leadership to team, and driving resolution of issues

Business Delivery and Fiscal Management

  • Manages the business and P&L through analysis of data, making timely and high quality decisions to ensure achievement of financial targets and customer satisfaction goals
  • Owns proactively driving demand and resource management including forecasting and timely adjustments to resourcing (request volume, closeout volume, Headcount)
  • Aligns with the client to effectively forecast volume and offer alternative solutions to volume changes
  • Identifies solutions to drive growth and meet client needs; sets account strategy

Team Leadership

  • Provides leadership to team and demonstrates drive through the setting and achievement of high standards, despite obstacles or constraints; holds self and others accountable
  • Acts as a coach and mentor to foster growth and grooming of talent; identifies skill gaps and plans to address them
  • Drives vision and purpose; motivates others by maintaining and communicating a positive, yet realistic outlook to create an environment where people want to do their best
  • Effectively navigates internally to drive action needed to ensure client satisfaction

 

Competency Requirements

  • Exceptional customer service orientation
  • Handles high levels of risk and ambiguity, and operates comfortably without stress in “gray” areas
  • Juggles changing priorities effectively
  • Excellent level of demonstrated oral, written and listening communication skills
  • Able to synthesize detail into an executive-level presentation or communication format
  • Strong leadership skills with ability to drive superior results from team members
  • Strong forecasting, budgeting and resource planning skills
  • Demonstrates ability to understand and interpret key financial indicators and business metrics, and uses them to make better business decisions
  • Negotiates skillfully in tough situations by conducting self in a manner that allows one to quickly gain trust, and offers compromises & tradeoffs
  • Gains the confidence and trust of others
  • Assesses risks and proactively mitigates and manages through concrete plans and actions
  • Learns new skill sets and adapts to new situations with ease

 

Other Education, Skills, Experience Desired

  • College Degree
  • Previous P&L responsibility
  • Familiarity with event planning/management
  • Experience with aggregate spend / transfer of value
  • Minimum of 7years pharmaceutical or medical education industry experience
  • Minimum of 7years of supervisory experience demonstrating effective and fair management of people
  • Minimum of 7years of related client service/account management experience in a technology-driven environment
  • International pharma experience a plus

VICEP01138

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