$80K — $100K *
For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. We are proud to be a not-for-profit organization dedicated to giving back to the communities where we live and work, and to ensuring our employees thrive in our award-winning, collaborative culture. We are one of Canada’s Most Admired Corporate Cultures and are recognized as a Caring Company, a designation for national leaders in community investment and social responsibility.
Our team of 2,100 professionals work across six provinces. We excel by living our shared values of being caring, accountable, responsible, innovative and community-minded. We’re committed to ensuring the health and wellness of our employees and their families, along with personal and professional growth, through a variety of programs and support at all levels of our organization.
Along with Medavie Health Services, we are part of Medavie — a national health organization with over 6,400 employees. Together, our mission is to improve the wellbeing of Canadians.
Job Title:Voice of Customer (VOC) AnalystDepartment:OperationsCompetition:10970Internal/External:Internal/ ExternalEmployment Type:Full time, permanentLocation:Dartmouth, Moncton, Montreal, Etobicoke or St. John'sSalary:Competitve CompensationReports To:Manager
In this role as a Voice of the Customer Program Analyst you will work closely and collaborate with Call Centre and Claims operations to support the Voice of the Customer (VoC) measurement program, including analysis required to support these critical customer facing business areas. You will be submersed into a diverse and engaging working environment that is both fast-paced and customer focused. If you enjoy being part of a collaborative team that is results driven, then this may be the opportunity you are waiting for.
Overall responsibility for VoC /NPS measurement program, to ensure we have the right data to LISTEN to customers, including:
Analysis and presentation of key Customer Insights so we have the right insights to LEARN about the customer
Co-ordination of processes to ensure analysis, tracking reports are prepared and provided on a timely basis so key stakeholders can ACT on the insights and make customer experience improvements
Education: University or college diploma in Business, Market Research, Analytics, Customer Experience
Work Experience: 3 or more years of experience as a Research, Data or Business Analyst and/or 5 or more years working in a professional client focused support environment dealing with market research or database or analytic issues.
Language Skills: Bilingualism is considered an asset.
Valid through: 4/19/2021