Voice Architect


Flower Mound, TX

Industry: Technology


Not Specified years

Posted 15 days ago

  by    Cynet Sytems

We are looking for Voice Architect for our client in Lewisville, TX

Job Title: Voice Architect

Job Location: Lewisville, TX

Job Type: Contract 12 Months

Job Description:

  • A senior level Voice Architect to manage a critical project for one of our biggest client in Medical domain.
  • The Individual should be passionate about technology, experienced in designing and managing cutting edge telephony technology.

Technical Skills:

  • The Telecom Architect oversees the design, architecture, implementation and security of a variety of unified communications and collaboration client environments
  • Strong experience in Avaya UC: CM, SM & AES Along with ACD & WFO skills
  • Strong experience in Avaya Call Center solutions
  • Expert-level familiarity with several of the following products (Skype for Business. WebEx, BlueJeans, Polycom, IOS Voice Gateways, and technologies (IOS, SIP, H.323, MGCP), Active Directory, DNS, DHCP)
  • Experience with Avaya S-Series Server, MCC/G-Series gateways with ESS and LSP components
  • Experience with Avaya voice messaging platforms (Aura Messaging, MM, Audix, etc.)
  • Experience with Automatic Route Selection (ARS) and Avaya Automatic Alternative Routing (AAR)
  • Experience with CMS/BCMS/AES/System
  • Experience with trunking/carriers including ISDN PRI, POTS, SIP, etc.
  • Desirable, experience with System Platform, Avaya Virtualization Platform, and Session Manager
  • Experience with SolarWinds
  • Experience in Call routing, Vector & VDN Modification.
  • Experience with Unified communication applications such as Microsoft Lync, Cisco Jabber, and Polycom is highly desired.

Job Summary and Responsibilities:

  • Responsible for developing, maintaining, and supporting technical infrastructure, hardware, and system software components for mid- to large-sized projects. Provide mentoring to junior team members.
  • Recommends and integrate new Telecommunication Voice, Video and Unified Communications technologies.
  • Manage TEM and network service providers for TDM and SIP services
  • Supports voice engineering initiatives for all project-related and ongoing operations support for voice communications services.
  • Meeting with business unit management, budget management and road-map/planning for upcoming FY projects and recommendations.
  • Migrating/Integrating legacy PBX infrastructure to unified communications
  • Monitors the Telecommunication Network infrastructure and support state-of-the-art Monitoring and Reporting tools for proactive management to minimize outages to phone systems.
  • Promptly responds to all critical/high and/ or VIP incidents or service requests and resolves within service level targets and/or scheduled timeframes.

Behavioral Skills:

  • Resolve technical issues of projects and Explore alternate designs
  • Participates as a team member and fosters teamwork by inter-group coordination within the modules of the project.
  • Effectively collaborates and communicates with the stakeholders and ensure client satisfaction
  • Train and coach members of project groups to ensure effective knowledge management activity.


  • Desirable, Avaya Professional Design Specialist (APDS) certification
  • Desirable, Avaya Certified Implementation Specialist (ACIS)
  • Desirable, Avaya Certified Support Specialist (ACSS)
  • Desirable, Avaya Certified Solutions Architect (ACSA)
  • Desirable, Cisco CCNA