VMS Account Manager at AMN Healthcare in Omaha, NE

• Acts as main point of contact to End User at HDO. Diagnoses issues and resolves, escalates or delegates appropriately within Account team or other departments, including Finance, and Customer Support.
• Manages maintenance of accounts, projects and overall optimization of ShiftWise, including but not limited to verifications and compliance management, order follow up, and workflow revamps.
• Maintains an expert understanding of Client(s) individual organization, setup, key contacts and use of the ShiftWise product(s) and services.
• Acts as Supplier liaison regarding HDO questions and escalation.
• Provides QA on new Facility builds, Unit changes and additions, Rate Plan set up, Supplier Associations, etc. prior to delivery to Client.
• Trains new HDO users on ShiftWise and Medefis products.
• Communicates confidently and effectively with multiple levels within Client Organization.
• Maintains an expert understanding of ShiftWise and Medefis applications for the purposes of future enhancements, improved ways to use the system(s), interface needs, training needs, issues management and sales opportunities.
• Develops an expert understanding of new ShiftWise and Medefis technology and service lines.
• Demonstrates commitment to cross functional teamwork, account retention and results.
• Maintains an expert understanding of all ShiftWise applications and required technological equipment including laptop computers, internet connections, projectors, etc.

Education, Certifications & Experience

Minimum Education/Certifications:

• Bachelor’s Degree

Minimum Experience:

• 5+ years sales / Account Management / Recruiting/operations

Preferred Experience

• 2-4 years healthcare staffing or Human Resources related work.