VIP Technical Support

Cynet Systems   •  

New York, NY

Industry: Technology

  •  

5 - 7 years

Posted 76 days ago

  by    Cynet Sytems

This job is no longer available.

We are looking for VIP Technical Support for our client in New York City, NY

Job Title: VIP Technical Support

Job Location: New York City, NY

Job Type: Contract 12 Months

"US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time."

Job Description:

  • This is a "hands-on" position primarily responsible for providing technical support to Executives and their administrators.
  • Some support of the Mac platform will be required.
  • The position requires a high level of customer service oriented technical support. Responsibilities include ensuring day-to-day software and hardware problem resolution.
  • This is a 3rd level support position.

Responsibilities:

  • Fielding inquiries/problems and provides updates on progress and completion of requests from VIP/Senior Management.
  • Identifying, researching and resolving technical problems.
  • Providing support for computers and software through phone and direct contact VIP/Senior Management clients.
  • Installing, repairing and configuring PC's, peripherals, and other end user equipment including, phones, cell phones, MACs, iPhones and iPads.
  • Maintaining documentation for all VIP supportprocesses and procedures.
  • Providing support to VIP/Senior Management customers at home locations, occasional local traveling required.
  • Support for remote access, Internet access, and VPN connections from home offices and for traveling VIPs.
  • Off hours on-callsupportrequired on a rotation scheduled.
  • Taking initiative and drive all aspects of the product in order to meet business unit requirements and deliver superior client satisfaction.
  • Working with the business unit and/or application owner to provide acceptance testing on developed features to ensure all business and functional requirements have been met.
  • Liaison with 3rd party vendors to ensure proper issue resolutions.
  • Utilize ticketing system to document all IT-related issues including status updates, end user problems, and the assignment of applicable priorities, inventory controls, asset tracking, mobile device support.

Skills:

  • Communicate effectively and professionally with clients, teammates and management
  • Effective phone, and remotesupport skills
  • Ability to share resources and knowledge to enable others to follow support and troubleshootingprocesses that you have pioneered.
  • Effective and professional documentation skills
  • Support experience in a corporate environment is required
  • Able to complete complex tasks without assistance but also recognize and seek collaborative buy-in from necessary departments.
  • A high level working knowledge of multiple software packages and hardware platforms.
  • Focus on maintaining PCs, printers, telephones, cell phones, and peripherals while maintaining a professional attitude and appearance that reflects positively on the organization.
  • Knowledge of Windows support in an AD environment
  • Advanced knowledge of MS Office 365.

Education Requirements:

  • 4-6+ years of experiencesupporting PC hardware and Windows software.
  • VIP/Executive supportexperience a plus
  • A+ Certification a plus
  • Microsoft Certified Professional a plus