Video Support Technician


Plano, TX

Industry: IT Consulting/Services


5 - 7 years

Posted 247 days ago

This job is no longer available.

We are looking for Video Support Technician for our client in Plano, TX

Job Title: Video Support Technician

Job Location: Plano, TX

Job Type: Contract ? 12 Months / Contract to Hire / Direct Hire

?US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.?

Job Description:

  • This individual will assist the video collaboration team in supporting, evaluating, implementing and any redesign, re-architecture global video collaboration environment 
  • Ability to conduct short-and long-term planning to meet current and future collaborative requirements.
  • Collaborate with other members of the network, voice and video teams to deliver, enhance and support the global video collaboration environment. 
  • Partner with Facilities Dept. to design collaboration spaces while balancing functionality with cost 
  • Consult with various business units regarding their video collaboration needs and provide ideas and solutions that further enhance the collaboration culture 
  • Identify the effectiveness and efficiencies of existing video collaboration systems (Polycom, Cisco etc). 
  • Help develop and implement strategies for improving the efficiency, reliability and performance of these systems and/or replace where necessary. 
  • Contribute to standard operating procedures and diagrams for the video ecosystem. 
  • Help establish system administration standards and procedures as it relates to any new deployment or changes to existing infrastructure. 
  • Manage collaboration/video issues and ensure they are promptly resolved 
  • Coordinate vendor escalations by acting as a bridge between the vendor?s engineering resources and company
  • Contribute to workflow across change requests, documentation, ticketing, design sessions and meeting participation. 
  • Ensuring current and accurate documentation of current environment including user facing how to docs and training collateral 
  • Ensuring a consistent and reliable video collaboration environment, with careful regard to availability, connectivity, performance, and security. 
  • Asset lifecycle management 

Required Qualifications:

  • At least 5years in a video conferencing role, with a range of video infrastructure and heavily involved in design and implementation within a global environment 
  • Experience with video collaboration services and technologies from vendors such as: Polycom, Cisco, Skype, WebEx, On24, Arkadin etc. 
  • Proven technical integration experience within multi-vendor conferencing environments including Skype, WebEx and other cloud and vendor technologies 
  • A deep understanding of current and future video conferencing protocol standards: SIP, H.323 
  • An understanding of network switching and routing as related to real-time communication including QOS 
  • Able to work independently, while at the same time demonstrating a collaborative and team work style. 
  • Ability to work with a wide array of stakeholders, including senior management, vendors, technical staff and end users and effectively articulate and present ideas. 
  • Great interpersonal skills and passion to build relationships within and across teams
  • A positive team player with excellent communication skills 
  • Experience with Polycom private cloud is a plus