Video Engineer


New York City, NY

Industry: Technology


8 - 10 years

Posted 173 days ago

  by    Emily Russo

This job is no longer available.

We are looking for Video Engineer for our client in ??New York City, NY

Job Title: Video Engineer

Job Location: ??New York City, NY

Job Type: Contract ? 12 Months / Contract to Hire / Direct Hire

Job Description:


  • 8-10+ years of experience in Voice & Video Technologies, especially in Cisco Video technology and enterprise Voice network environment.
  • 2-3years of experience in consulting, design, implementation, migration of day 2 day projects.
  • Excellent hands-on experience on Cisco telepresence or Video conference portfolio.
  • Hands on experience on Resource Scheduler application and architecture knowledge responsible for scheduling / managing meeting
  • Hands on experience of scheduling Webcast meetings and must have knowledge of architecture
  • Understanding of meeting rooms infrastructure like phones, Video cameras, Projector etc.
  • Experience with Polycom, Cisco/Tandberg, and other video conferencing equipment?s provider
  • Experience of Cisco VCS-C, VCS-E, TMS, ISDN gateways, MCU, Conductor, and SBC for video conferencing is must
  • Working experience for Enterprise & Mid segment customer on Video platform
  • Working with the service provider will be an advantage
  • CCNA ? Collaboration
  • CCNP ? Voice/Collaboration
  • CCIE Certified (Desired) ? Good to have
  • ITIL certification (Desired)


  • Cisco Telepresence products suites
  • Cisco Telepresence System
  • Cisco Meeting Server
  • Conductor
  • VCS-C, VCS-E, TMS, Conductor, MCUs, CTMS, ISDN gateways
  • Cisco DX , EX, MX, SX, CTS 500, 1100, 1310, 3010, 3210, IX 5000, 5200
  • Cisco Unified Communications
  • Communications Manager
  • Unity/Unity Connection
  • Cisco Unified Presence
  • Cisco Unified Mobility
  • Cisco Emergency Responder
  • Microsoft Unified Communications
  • Microsoft Lync
  • Lync Integration with Cisco Voice/Video
  • SIP and SIP Trunks
  • Session Border Controllers
  • Session Manager Edition
  • Cisco CUBE
  • Cisco Jabber
  • Cisco Spark
  • Cisco Webex
  • Cisco CMR
  • VMWare Technologies


  • Video Communications
  • Tandberg
  • Polycom
  • H.320 and H.323 (Debug Level)
  • SIP Troubleshooting (Debug Level)
  • Understanding CUCM/VCS Traces
  • Understanding Packet Captures
  • Cisco R&S Technologies including but not limited to (VLAN, STP, PoE, DHCP, BGP, MPLS, QoS, ACLs, DNS, HLB etc
  • Cisco Unified Computing Systems (UCS)
  • Cisco Collaboration products


  • Good Communication Skills.
  • Maintain, Update, Create Voice networkinventory.
  • Provide a single point of contact for the reporting and tracking of Video Problems
  • Record, track, manage and close (i.e. document resolution) all Telephony Problems received from the Service Desk or via Tickets.
  • Maintain current status on all open Telephony Problems.
  • Interact consistently with the Service Desk staff in a professional, efficient and service-oriented manner. 
  • Have a clear understanding of Cisco Voice network deployment models
  • Have very good troubleshooting/deployment and analytical skills.
  • Work with Third Party Providers to assist in problem resolution of telecommunication issues.
  • Resolve Telephony Problems within established time frames.
  • Perform root cause analysis in accordance with the Procedures Manual.
  • Participate in root cause analysis if needed.
  • Produce RCA report.
  • Prepare, produce, review and provide a trend analysis report.
  • Review trend analysis report.
  • Propose recommendations to improve the support process.
  • Plan and test voice network software upgrades.
  • Plan and test disaster recovery and backup plans.
  • Can go for upgrade of devices on requirement & provide plan to customer.
  • Look for escalations and resolve it in given time frame.
  • ITIL Process follow and implementation for VoIP technologies
  • Knowledge in Cisco Collaboration technologies and its products suites.