Video Conference Support


San Diego, CA

Industry: Technology


Not Specified years

Posted 155 days ago

  by    Cynet Sytems

This job is no longer available.

??We are looking for Video Conference Support for our client in San Diego, CA

Job Title: Video Conference Support

Job Location: San Diego, CA

Job Type: Contract ? 12 Months / Contract to Hire / Direct Hire

Job Description:

  • Managing outlook calendar for conference room support and generating reports.
  • Support Daily meetings , VIP,s ,Town hall etc..
  • Manage and maintain Video conferencing equipment and performing daily health checks.
  • Support and manage Video Conference meetings via Microsoft Outlook and support AV and Video Conferencing rooms.
  • Monitor Video infrastructure capacity and performance to ensure continued, uninterrupted operation of its systems and applications.
  • Provide first line fault monitoring on the customers video networks making best use of available network management tools.?
  • Responsible for documenting and recording all details of the identification and resolution of any issues on the customer networks using the help desk ticketing software.
  • Hands on experience and troubleshooting skills on videoconference and audiovisual equipment (Biamps, projection systems, displays, cameras, microphones, integrated A/V systems, etc.)
  • Address and troubleshoot customer issues received via email or phone, as well as through monitoring tools, for videoconferencing endpoints, infrastructure, integrated A/V systems.
  • Require Knowledge on Cisco (Tandberg) codecs like SX10, SX20, SX80,C40 etc.
  • Knowledge on Cisco Video Infrastructure like VCS (Control & Expressway), Tele Presence Server, TMS and CUCM and MCU is an added advantage.
  • Deal with Level 1 and Level 2 tickets.
  • Avaya phone & cabling knowledge.
  • Ready to work on 24X7 supports.