Video Conference Support

  •  

San Diego, CA

Industry: Technology

  •  

Not Specified years

Posted 103 days ago

  by    Cynet Sytems

??We are looking for Video Conference Support for our client in San Diego, CA

Job Title: Video Conference Support

Job Location: San Diego, CA

Job Type: Contract ? 12 Months / Contract to Hire / Direct Hire

Job Description:

  • Managing outlook calendar for conference room support and generating reports.
  • Support Daily meetings , VIP,s ,Town hall etc..
  • Manage and maintain Video conferencing equipment and performing daily health checks.
  • Support and manage Video Conference meetings via Microsoft Outlook and support AV and Video Conferencing rooms.
  • Monitor Video infrastructure capacity and performance to ensure continued, uninterrupted operation of its systems and applications.
  • Provide first line fault monitoring on the customers video networks making best use of available network management tools.?
  • Responsible for documenting and recording all details of the identification and resolution of any issues on the customer networks using the help desk ticketing software.
  • Hands on experience and troubleshooting skills on videoconference and audiovisual equipment (Biamps, projection systems, displays, cameras, microphones, integrated A/V systems, etc.)
  • Address and troubleshoot customer issues received via email or phone, as well as through monitoring tools, for videoconferencing endpoints, infrastructure, integrated A/V systems.
  • Require Knowledge on Cisco (Tandberg) codecs like SX10, SX20, SX80,C40 etc.
  • Knowledge on Cisco Video Infrastructure like VCS (Control & Expressway), Tele Presence Server, TMS and CUCM and MCU is an added advantage.
  • Deal with Level 1 and Level 2 tickets.
  • Avaya phone & cabling knowledge.
  • Ready to work on 24X7 supports.