$250K — $500K+*
Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG’s brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and BergdorfGoodman.com, catering to loyal luxury customers globally. NMG also owns five Last Call stores and Horchow.com, an e-commerce site that offers premium furniture and home decor.
As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.
Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG’s goal is to offer customers a seamless experience across its stores, online, and remote digital selling.
NMG’s priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.
As part of NMG’s Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being “All Heart.” NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.
NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love – love for customers, love for associates, and love for brand partners.
As the company accelerates its transformation, the newly created VP- Planning, Design and Construction role is a key role supporting our strategic plans. Aware of the best retail and hospitality concepts around the world, obsessed with finding design solutions to the various customer needs, this role will partner will all key functions in the company to deliver on our promise to create exceptional and unexpected stores design, environments and solutions that will answer the different needs of our key customer segments and position our stores at the heart of our integrated retail approach.
•Leads with an innovative, customer centric mindset and is obsessed with the store of the future – seeking the best and newest design in the world that answers customer needs.
•Experience leading teams who may not have the same visionary mindset and bring them along the journey to next and best.
•While a strategic mindset is key, an insatiable curiosity and creative thinker who is obsessed with solving for customer experience through store design would thrive in this role.
•Leads with partnership building and committed to the “yes/and” and never loses sight of what we are solving for on the path to generate solutions.
•Understands each brand’s planning DNA in order to successfully own and lead store development and construction initiatives
•Experience managing teams from a wide array of external architecture and construction related consultants, to deliver a completed store in a fast paced and demanding environment
•Ability to artfully balance a busy workload as well as a great influencer and cross functional partner, remembering it is a multi faceted approach to solving the final design.
•Maintains the long-term location strategy of retail real estate to ensure coverage and optimal retail locations and work with our real estate partners to execute the multi year plan
•Work with Finance + Legal - Establish competitive bidding, contract administration and project related legal and financial controls; monitor to ensure compliance.
•Continually evaluate and propose modifications to ensure optimal performance.
•Develop and maintain Master Project Budget - Track estimates, budgets and current forecasts
•Identify variations, and in collaboration Architecture & Interiors propose and implement solutions to maintain or improve project budgets
•Monitor on-going vendor, consultant and construction service provider qualification process
Ideal Experiences and Profile
-Deep understanding of the customer experience, customer journey and customer lifetime value concepts
-understands priorities (such as frequency and CLV of Loyal customers, migration/graduation of transient, identification and migration of high potential new customers), and translates that into innovative solutions from a store design standpoint
-Transformational leader with a focus on creating Omni and digital experiences through our Store/s designs
-Innovative, customer centric thinker
- Experience building “best in class” store designs that focus on Customer Centric needs
-High energy leader…with a “Can Do” philosophy that impacts and/or enhances the overall mindset of the Store planning team
-Disciplined in project management and meeting time-lines, budget requirements and overall project deliverables
-Experience with identifying problems and providing solutions that are well structured and generate viable solutions that positively impact the business
-High level of influencing skills at the C-Suite and Leadership level
-Demonstrated skills and experiences successfully collaborating and working cross functionally within an organization
•15+ years’ luxury retail experience (combined between architectural experience and store planning project management experience)
•University degree, BA, MA in Architecture or Interior Design preferred
•In-house store planning in the United States
•Extensive store planning project management experience with multi-level store build outs
•Experience performing project management job functions for construction projects (10+ years)
•Management of a retail construction team with 40 or more current projects or units (10+ years)
•Experience in a role bidding and negotiating for construction projects (10+ years)
•Creation and management of construction documents (5-7 years)
•Conducting financial analysis, budgeting and planning for construction projects (10+ years)
•Experience using MS Outlook, MS Excel, and project or construction management program(s), such as MS Project (3+ year)
•CAD drafting, AUTOCAD and similar software (5-7 years)
•Basic knowledge of Microsoft of Microsoft Office suite
Demonstrated Skills and Abilities
•Executive presence and communication
•Track record of leading a scaled national or regional retail portfolio through a significant transformation effort
•Strong communication and presentation skills
•Excellent interpersonal skills, with the ability to develop relationships across all levels
•Strong problem-solving and decision-making skills
•Forward thinking combined with execution excellence
•Financial and business acumen
•Navigation of a complex internal matrix environment via influence and collaboration
Valid through: 6/30/2021
$200K — $250K *