Vice-President, Specialized Services

Santander Consumer   •  

Richland Hills, TX

Industry: Accounting, Finance & Insurance

  •  

Not Specified years

Posted 31 days ago

This job is no longer available.

Overview

  • Directs the overall function of his or her department while minimizing company losses.
  • Develops the vision and direction of the department aligning with Executive Management.
  • Directs, advises, and guides staff in resolving unusual and difficult situations to determine the most effective method for maximizing benefit to the company.
  • Maintains involvement and awareness of current and future technical innovations that are under development for use in Servicing.
  • Leads and develops teams through communication, performance management, development plans, and training while steering associates towards accomplishing production goals.
  • Ensures compliance and operational risk controls in accordance with company or regulatory standards and policies.
  • Optimizes relations with regulators by addressing all issues and concerns.
  • Expense control and budgetforecasting involvement for the department.
  • Careful monitoring and strict adherence regarding third party Service Level Agreement (SLA) contract requirements.
  • Constant evaluation of staff to ensure the quality of work being performed.
  • Interacts with leadership of other departments to maximize efficiency to the center(s) successful operation.
  • Reviews, educates, and trains Servicing activities with staff.
  • Maintains consistent practices in accordance with all state, federal laws and Servicing specific rules.
  • Performs constant Servicing results analysis and alerts Executive Management of trends.
  • Coordinates strategies to ensure company objectives are obtained while reducing operational costs.
  • Coaches, develops and mentors direct reports in line with corporate objectives.
  • Implements and executes the strategic management plan for Servicing.