Vice President, Software Engineering - Omni-Channel Solutions

UnitedHealth   •  

Raleigh, NC

15+ years

Posted 178 days ago

This job is no longer available.


Position Description

The Vice President of Software Engineering will lead the integration, development and implementation a single, cohesive OmniChannel / contact center technology stack across the United Health Group enterprise.

Primary responsibilities will include:


  • Lead the implementation of an integrated Genesys/NICE telephony solution
  • Drive the successful implementations across multiple Lines of Business
  • Understand the needs of the customer, identify opportunities and make recommendations to enable critical business needs
  • Collaborate with the business to determine priorities
  • Act as a trusted partner and drive and influence the creation of innovative products/services
  • Oversee the process, engagement, delivery, and operations of IT solutions
  • Act as an escalation point and advocate for the customer during the solution process
  • Establish and maintain effective communication channels to ensure the customer and solution team is kept abreast of any key changes in strategy or solution direction
  • Maintain relationships with appropriate technology partners (internal and external) in developing, deploying, and supporting technical solutions


Candidates will possess:


  • 15 + years in the information technology profession and 10 + years serving in a software engineering role
  • Understanding of the Contact Center/Telephony domain across multiple channels and with multiple technology vendors 
  • Experience managing software engineering teams using the Genesys platform/product line of significant value
  • 5 + years of experience serving in a leadership role in a large, global, matrixed organization
  • Proven experiences using the Agile/Scrum methodology to predictably deliver software
  • Working knowledge of Agile & DevOps concepts, including continuous integration and deployment
  • Track record of cultivating and maintaining long-term productive relationships with both business and technology leaders
  • Success driving multiple major change initiatives across complex organizations using systems level thinking
  • Proven customer perspective and end-to-end systems thinking (for both business process and technology)
  • Proven leadership skills, evidenced by obtaining results through cross-functional teams in different geographies and cultures
  • History of planning, managing, and implementing large-scale, strategic technology imperatives that positively impact customers
  • Demonstrated ability to communicate within a large corporate environment ensuring business and technology leaders understand opportunities, risks, and strategic positioning
  • Proven collaboration skills relative to creation of plans to achieve strategic objectives
  • Successful history of driving automation into processes
  • Technology agnostic and forward looking approach to solutions 


Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.SM