JOB SUMMARY: Under limited supervision, develops and maintains an integrated medical and surgical clinic across numerous clinical departments. Works with clinical staff, management, and leadership to ensure success of the medical and surgical clinic.
Maintains efficient office and clinic workflow to ensure productivity of staff and processes. Continuously evaluates systems, policies, and procedures and implements necessary improvements to ensure clinical efficiency. Continuously improves clinical operations to meet and exceed customer requirements. Maintains and encourages a patient-centered clinical focus.
Ensures financial viability of the clinic. Monitors budget to actual variance and other financialreports. Reviews, approves, and monitors expenses. Assess future and current needs of the clinic based on patient/customer requirements to incorporate into annual budgeting cycle.
Provide coordination and inter-facility liaison between ANTHC medical and surgical clinic and the overall tribal health system and other healthcare partners.
Provides leadership, direction, and guidance to assigned staff. Develops goals and priorities in conjunction with employees, and assigns tasks and projects. Develops staff skills and training plans. Counsels, trains, and coaches subordinate staff. Implements corrective actions and conducts performance evaluations. Maintains the confidentiality of patient records and procedures.
Develops, manages and monitors project budgets and contracts. Completes internal and external written and oral reports professionally and in a timely manner. Coordinates with ANTHC finance department to insure timely and accurate financialreporting.
Optimizes financialreporting which may include identifying data requirements to: manage the medical and surgical clinic’s financial viability and productivity; give providers feedback about their productivity and overall contribution to the medical and surgical clinic; demonstrate the medical and surgical clinic’s financial status to the Executive Management Team. Develop and implement the use of financial and productivity reports based on the above data requirements.
Develops and updates an annual business/action plan for the clinic. Participate in performance, quality, and clinical improvement practices. Ensures productivity, patient volume, and reviews related to internal trends and external benchmarks. Communicate clinic status to staff, management, and leadership. Prepare status reports for review in management meetings.
Maximizes clinic department revenue-generating capabilities. May include, but is not limited to: performance of gap analysis in relation to best practice operations; develop and implement improvement plan; integrate improvement plan into BSC/Dashboard.
Maximizes efficiency and effectiveness as appropriate which may include, but is not limited to: ensuring customer/patient satisfaction and loyalty; developing and meeting of productivity measures; producing appropriate documentation and coding. Ensures effective billing, collections, posting, and denials.
Serves as advisor to ANTHC and SCF regarding improvement in clinic operations.
Takes leadership position in position recruitment, retention and evaluation.
Performs other duties as assigned.
• Knowledge of applicable Federal, State, and Tribal law, regulations, rules, policies and processes.
• Knowledge of relevant specialized fields such as Federal Indian law and self-determination/self-governance, health law, employment law & construction law.
• Knowledge of Alaska Tribal Health System, ANTHC, and Alaska Native culture(s) and politics.
• Knowledge of JCAHO standards and applicable standards of healthcare service delivery organizations.
• Knowledge of principles relating to quality management and quality improvement.
• Knowledge of process improvement methods and measures.
• Knowledge of state, federal, and tribal health care programs.
• Knowledge of fiscal management.
• Knowledge of practice management.
• Skill in using analytical skills to define and solve problems.
• Skill in effectively managing and leading staff and delegating tasks and authority.
• Skill in evaluating the work of contractors and consultants for compliance with project plans, specifications, and applicable laws, ordinances, and policies.
• Skill in operating a personal computer specifically spreadsheets, word processing, e-mail, and project management software tools.
• Skill in oral and written communication.
• Skill in working on several assignments simultaneously.
• Skill in establishing and maintaining cooperative working relationships with individuals with wide array of cultural, political, educational, socio-economic, geographic and linguistic backgrounds.
• Skill in addressing sensitive issues and situations.
• Skill in advising leaders of complex organizational units.
MINIMUM EDUCATION QUALIFICATION
Master’s Degree in Healthcare Management or related field. Progressively responsible professional/exempt work experience may be substituted on a year-for-year basis for graduate education.
MINIMUM EXPERIENCE QUALIFICATION
Non-supervisory - Ten (10) years of experience in physician practice management in an ambulatory setting or equivalent work experience. Must have extensive experience in process and performance improvement, change and quality management and management of people.
Supervisory - Five (5) years involving employee supervision of physician practice and ambulatory care personnel.
MINIMUM CERTIFICATION QUALIFICATION
PREFERRED EDUCATION QUALIFICATION
PREFERRED EXPERIENCE QUALIFICATION
PREFERRED CERTIFICATION QUALIFICATION
CMPE or FACMPE in the American College of Medical Practice Executives.
The following demands are representative of those that must be met by an employee to successfully perform the essential functions of this job:
• Must be able to lift approximately 20 pounds.
• ANMC is not a latex free facility; an employee should expect to work in an environment where latex may be present.
• May be required to work outside the traditional work schedule.
• May be called out to work off-shift in emergency situations.