Vice President of Customer Experience

Confidential Company  •  Romeoville, IL

15+ years experience  •  Manufacturing / Diversified

Salary depends on experience
Posted on 07/29/17 by Jim Boudreau
Romeoville, IL
15+ years experience
Manufacturing / Diversified
Salary depends on experience
Posted on 07/29/17 by Jim Boudreau

We are seeking a dynamic Vice President of Customer Experiencewho will oversee all aspects of the company’s service operations to include Customer Service, National Contracts, Bids, Consignment, and Vending departments.

Essential Functions:

  • Sets policies, objectives and initiatives
  • Designs strategies and processes to support a premier service delivery
  • Implements metrics and tracking systems
  • Develops and establishes standardized procedures and policies governing customer interactions to deliver exceptional service levels
  • Leads continuous process improvements
  • Develops and ensures departmental goals are met in accordance with the overall company direction
  • Leads, directs, develops, and coaches the Department Managers
  • Manages escalated customer issues
  • Travel to customers to present business reviews
  • Bring creative new service ideas and projects to fruition

Requirements:

  • Minimum 15years direct experience in the field with at least 5 to 8years’ experience in a Service Management role
  • Experience with building and maintaining customer relationships in a B2B environment
  • Bachelor’s Degreerequired
  • 20% Travel

Magid Glove & Safety is America’s leading manufacturer, distributor and importer of hand protection and safety products i.e. work gloves, fall protection, gas detection, reusable and disposable respirators, clean room, 1st aid and all other safety related products. Magid is a financially stable, growing and privately held business, which has provided safety solutions to thousands of companies since 1946.

Magid is an Equal Opportunity Employer (EOE) - minority/female/disabled/veteran

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