POSITION SUMMARY :
The Vice President of Nursing (VPN) reports to the Hospital Administrator, and is fully engaged in providing Quality/No Harm, Customer Experience, and Stewardship by working in conjunction with the Hospital Administrator and COO to plan, organize, control and direct all activities of the hospital to carry out its mission of providing excellent patient care in a cost effective manner while improving the community's health status.
- Provides for the involvement of the Hospital's Medical Staff in the Hospital’s planning process.
- Along with the Hospital executive leadership team, assures a strong competent management structure and team within nursing that clearly delineates the span of control, responsibilities and accountabilities of each leader.
- Maintains open communications with the hospital’s executive team, Medical Staff, Health First corporate, and all levels of personnel through effective written and verbal communication skills.
- Monitors nursing associates' engagement and implements tactics and programs that ensure associates are heard, respected, valued, and recognized.
- Ensures every associate within their span of control receives feedback on performance with opportunities for development and ongoing learning. Fosters an effective working relationship with other VP’s of Nursing within the Integrated Delivery Network (IDN), regularly communicating and sharing best practices, and holding each other accountable for deliverables.
- Communicates effectively with healthcare agencies, community organizations, governmental agencies, and businesses.
- Serves as an organizational representative at external functions and assures an active role in community organizations.
- Serves on advisory panels, boards and/or committees of various health-related organizations/agencies as appropriate.
- Participates in local academic engagements and supports students and innovative learning models.
- Stays current with the evolving trends and issues in nursing and healthcare
- Demonstrates the ability to inspire and create an environment where associates are motivated and empowered to do their best work.
Quality/No Harm :
- Supports and maintains patient safety and performance improvement programs that ensure the delivery of quality patient care, protects and supports associates and the medical staff, while meeting regulatory requirements.
- Provides effective implementation of policies established by the Health First Inc. IDN and Board.
- Actively Supports and role models the behaviors for a highly reliable organization to include “just culture” and personal accountability for practice.
- Analyzes nursing quality indicators and measures, and reports variances to the appropriate committees, and ensures development of plans and validation to correct deficiencies or sustain top decile performance.
- Serves as Executive Sponsor for system wide nursing quality initiatives, facilitating evidence-based practices across the IDN.
- Identifies and establishes formal and informal liaisons with appropriate regulatory, certification, licensure, planning, and governmental agencies and officials.
- Participates in collaboration with hospital executive leadership to develop nursing focused goals for hospital department plans on an annual basis.
- Adopts a spirit of inquiry, innovation, embraces change, and explores new models of care to meet the diverse needs of the community.
- Ensures the establishment of various educational programs for continuing education of professional staff, management, and associates.
- Analyzes patient safety indicators and measures and reports variances to the appropriate committees and boards and ensures development, implementation, and sustainability of measures to correct deficiencies.
- Works with corporate entities, services, departments, and management to ensure the optimal provision of support services such as information technology, human resources, operations improvement, finance, legal services, and any other services that are critical to the efficient and effective operation of the hospitals.
- Collaboration with hospital executive leaders to lead the inter-professional customer experience program.
- Monitors customer concerns and customer experiences to ensure development, implementation, and sustainability of measures to correct, reduce, and eliminate complaints and improve patients' perception of care.
- Provides active leadership to assertively remove barriers and deploy resources to enhance the customer experience.
- Role models, coaches, and provides feedback to reinforce the expectations for the Heath First Connections customer service behaviors and other best practices.
- Explores, shares, and implements best practices for achieving exceptional customer service results.
- Develops and implements annual goals for the entity, nursing departments/units that align with the IDN overarching goals.
- Works with hospital executive leadership on the development of assumptions to build an annual forecast incorporating the strategic goals and priorities of the organization.
- Works with hospital executive leaders on the development of a capital budget that provides for the maintenance of the physical plants, emerging medical technology and capital replacement.
- Evaluates financial performance of the organization along with hospital executive leadership team and implements measures to ensure the highest and best use of resources and optimal performance.
- Achieves and maintains in depth knowledge / competency of staffing effectiveness (labor and expense management strategies), concepts, and tactics and coaches others to build competency.
- Achieves competency and applies LEAN methodology and tools to improve workflow and operational efficiencies as well as facilitates projects and coaches others to be successful in driving out waste and adding value.
- Utilizes data and facts to inform and drive decisions, and coaches others to do the same
- Actively participates in leadership development and succession planning.
Qualifications QUALIFICATIONS REQUIRED :
- Master's degree in Nursing or Health Care Administration
- A minimum of five years of hospital leadership experience with demonstrated success and expertise in operations management, including past successes improving quality, financial performance, growth, service levels, customer experience, efficiency, and associate engagement. Experience in multi-hospital environment with matrix reporting structures is strongly preferred.
- Must be outcomes focused with a track record of achievements
- Must have a reputation documented by an historical track record of integrity, honesty, and fairness.
PHYSICAL DEMANDS :
- Must be in good physical condition.
- Must be able to travel to any work location within Health First.
MENTAL DEMANDS :
- Able to continuously create a positive work environment for team members that stimulates and inspires performance excellence.
- Able to manage multiple complex and long-term projects to successful completion through positive collaboration with the management team and associates.
- Demonstrate the ability to successfully accomplish work tasks and challenges in an environment with multiple stressors.
- Able to develop trust, credibility, and effective relationships with key stakeholders, leaders, and associates.
- Deliver work products and/or results in a timely manner
- Effectively facilitate and lead large teams
- Effectively handle and positively resolve conflicts.
- Must have effective oral and written communication skills.
- Capable of juggling multiple assignments/priorities regularly and handling a demanding work schedule.