Vice President Implementation Services, CareThrough in Fort Lauderdale, FL

$250K - $500K(Ladders Estimates)

Medical Scribe Systems   •  

Fort Lauderdale, FL 33301

Industry: Staffing


8 - 10 years

Posted 55 days ago

The Vice President, Implementation Services (VPIS) serves as the liaison between the client hospital and the regional leadership to ensure successful onboarding of project and revenue to budget. The VPIS, under the direction of the President and indirectly, the Senior Vice President (SVP), of Operations is responsible for operational performance of the implementing contracts in his/her assigned region through management of a team of implementation leaders. The VPIS's specific focus is to ensure client and CareThrough expectations are met. In most cases, VPIS works in a paired leadership model with the Regional President to align strong partnership with long-lasting customer relationships, focused on meeting ROI and high standards of quality. The VPIS is the primary CareThrough contact with the client's administrative leadership during the implementation lifecycle.


Duties and Responsibilities

  • Provides management and leadership support for assigned contracts and implementation processes
  • Focuses on budgeted revenue and timeliness to achieve strong operational execution
  • Works directly with regional operators to drive success as key leader in project management
  • Manages team of Senior Implementations Managers (SIM) (mostly clinical RNs) to drive strong performance and highly successful implementations
  • Works to achieve client and CareThrough operating metric goals.
  • Knowledgeable about the requirements for each assigned facility and ensures contract compliance.
  • Serves as liaison between client and CareThrough regarding contractual questions or issues.
  • Facilitates assessment of client needs to offer/coordinate appropriate value-added services and innovation to client hospitals.
  • Collaborates and supports integration efforts within all CareThrough service lines and may serve as primary point of contact as assigned.
  • Collaborates with leaders and staff of the operational service centers to achieve optimal contract performance. These departments include, but are not limited to: recruiting, scheduling, credentialing, payroll, risk management, documentation education, clinical flow, compliance, and documentation integrity.
  • Contributes to development of annual budgets and is responsible for ongoing management of contracts to meet budget.
  • Participates in regional Monthly Operating Reviews (MOR) as directed by senior management.
  • Participates in Business Development activities such as Request for Proposals (RFP) responses, presentations, and the negotiation of terms for renewals.
  • Leads the coordination of new client start-ups in accordance to the TeamHealth startup standardized process.
  • Actively involved in leader and provider recruiting process.
  • Supports and assists the RMD/SMD in onboarding of FMDs. Ensures that there is an onboarding process and tools in place to orient new providers. May participate in onboarding as needed.
  • Supports and assists the RMD/SMD in coaching Facility Medical Directors (FMDs) and providers.
  • Participates in provider department meetings with the RMD/SMD and FMD and assists with agenda preparation and distribution of informational materials, as needed.
  • Provides oversight of direct reports as applicable.
  • Performs other duties as assigned.

Required Education and Experience

  • This position requires an RN license, and a college degree
  • 10 years of senior operational experience as well as experience managing teams and large scale projects
  • Demonstrate compliance with all facility, department, company policies and procedures
  • Display exemplary work ethic, and professionalism
  • High level of independent judgment and decision making
  • Exhibit leadership capabilities that meet the professional standards of CareThrough and the local client/facility
  • Demonstrate ability to communicate and interface effectively at all levels of the organization
  • Has experience in delivering client-focused solutions based on customer needs
  • Possess excellent verbal and written communications skills
  • Possess excellent presentation and teaching skills
  • Possess strong computer skills – technologically savvy
  • Possesses excellent organizational/project management skills
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Possess the ability to successfully manage and motivate people
  • Demonstrates strong innovation and problem solving skills
  • Extensive knowledge of the intricacies of provider documentation
  • Thorough understanding of medical facility workflow, efficiency management, and nuances of medical documentation.
  • Proven ability to successfully manage accounts
  • Experience in business development or sales

Valid Through: 2019-10-18