The primary objective of the Vice President (VP), Network Operations is to manage the underlying transportation cost. The VP, Network Operations will develop and manage a team responsible for Network Operations. The VP will lead a number of initiatives to grow our existing network of transportation providers, actively manage daily escalations, establish a data-centric daily cadence, create a set of KPIs that contributes to consistent network performance and be responsible for managing Transportation Provider performance. Additionally, the Vice President will support internal requests requiring input from our support services that need Network feedback, reaction, or creation. Responsibilities require include Network Capacity, Organic Growth, KPIs related to Transportation Provider performance, and Network Relationship Building.
The role requires a set of skills and traits such as execution excellence, communication, executive presence, collaboration, analytics, data aptitude, team building, and accountability. This person will be relied upon to work constructively with prospective Transportation Providers, clients, sales, product, and operations teams to deliver recommendations on service design and feasibility.
Lastly, it is expected that this person is comfortable leading business development activities, including the identification and conversion of transportation providers to LogistiCare Circulation Transportation Providers.
*Own the Network Operations function, leading a large team of Directors, Managers, and Analysts
*Responsible for Network Capacity, Organic Growth, KPIs related to Transportation Provider performance, and Network Relationship Building
*Be a key executive contributor to the network digitization efforts as we transition LogistiCare's existing network onto the Circulation platform
*Ensure competitive positioning of our model vs. competitors by developing partnership-driven network marketing initiatives and providing TPs with new, innovative value add services
*Interface with product team to prioritize new product features impactful to our network development activities
*Serve as the figurehead for network development efforts
*Introduce new business models for TP payment, contracting, and value add services
*Interface with the sales/RFP teams to develop analysis and network implementation plans
*Ensuring Network Capacity: consistent network development Managing Cost of Transportation (unit cost)
*Performing HR oversight for Management level employees.
*Liaise with other departments on capacity strategies, develop & oversee execution of action plans
*Ensures overall network health for the assigned market/area through on-going network development and individual provider relations support
*Executes on-going network development to prevent network deficiencies and meet or exceed budgeted unit cost.
*Manages transportation provider network contracts from a leadership level to ensure that performance criteria are met and maintained
*Develop metrics and implement plans to execute on-going network development to manage network deficiencies. Ensure delivery and review of the provider performance reviews
*Supports the negotiations with provider networks to meet budgeted costs
*Oversight of corrective action plan administrations for transportation provider contract deficiencies and approves liquidated damages as appropriate
*Approves new provider contracts, settlement deductions and other payments as needed.
*Engages in provider relations support to initiatives for overall provider business management support (i.e. assisting with grants for vehicles, strategies for hiring and maintaining quality drivers)
*Responsible for overall platform utilization (transition & implementation).
*Develops ongoing relationship with key transportation providers & outside agencies relevant to network health and provider business support.
*Manages problem resolution and quality monitoring including provider complaint reports. Other duties as assigned.
*Analytical Skills -- Ability to develop and use statistical, cost and financial / accounting evaluation tools and procedures
*Communication, Oral - Ability to communicate effectively with others using the spoken word Communication, Written - Ability to communicate in writing clearly and concisely
*Decision Making -- Ability to make critical decisions while following company procedures
*Executive Presence -- Ability to talk to all levels of the organization and actively problem solve
*Interpersonal - Ability to get along well with a variety of personalities and individuals
*Management Skills - Ability to organize and direct oneself and effectively
*Organizational Planning -- Ability to leverage knowledge of organizational planning, budgetary administration and controls Knowledge of statistical and financial analysis techniques
*Problem Solving -- Ability to find a solution for or to deal proactively with work-related problems
*Process Improvement Skills -- Ability to identify process deficiencies and bring together the right people to design new process
*Relationship Building - Ability to effectively build relationships with customers and co-workers Working Under Pressure - Ability to complete assigned tasks under stressful situations
*Risk Management -- Ability to identify and mitigate risks
Responsibilities include interviewing, hiring, training Regional Directors and ensuring they maintain approved FTE for reporting positions; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
*Bachelor's degree or equivalent work experience
*3 to 5 years of relevant experience required
*Experience in the medical or human services transportation preferred 2 to 3 years of leadership experience required
*Transportation, routing, or, dispatching experience and/or knowledge of transit system a plus Knowledge of Medicaid guidelines a plus