Vice President - DEC Ops. Client Solutions Manager

BNP Paribas   •  

New York, NY

Industry: Financial Services


8 - 10 years

Posted 395 days ago

BNP Paribas Group: BNP Paribas is a leading bank in Europe with an international reach. It has a presence in 75 countries, with more than 189,000 employees, including more than 146,000 in Europe. The Group has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. The Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, the Group has four domestic markets (Belgium, France, Italy and Luxembourg) and BNP Paribas Personal Finance is the leader in consumer lending. BNP Paribas is rolling out its integrated retail-banking model in Mediterranean countries, in Turkey, in Eastern Europe and a large network in the western part of the United States. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas also enjoys top positions in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific.
About BNP Paribas Corporate and Institutional Banking: Fully integrated in the BNP Paribas Group, BNP Paribas Corporate and Institutional Banking (CIB) is a leading provider of solutions to two client franchises: corporates and institutionals, and operates across EMEA (Europe Middle East Africa), APAC (Asia Pacific) and the Americas. The bank is a global leader in Debt Capital Markets and Derivatives. It is a top European house in Equity Capital Markets and it has leading franchises in Specialized Financing. In Securities Services, it is a top five House worldwide. BNP Paribas CIB strives to service the global economy by providing solutions to its clients in financing (ECM, DCM, specialized financing), flow banking (trade finance and cash management), financial advisory (M&A, project finance), global markets (interest rates, credit, foreign exchange, equity derivatives), risk management, and securities services.   Business Overview: The Client Solutions team is part of the US Derivatives Execution and Clearing Operations department who collectively provides customer service, risk and funds management, trade processing and reconciliation, client on-boarding, accounting, post trade execution investigation, performance margining, exchange balancing, contract expiration processing including physical delivery, fee maintenance, and regulatory review and rule implementation. These clearing and operational functions require the team to manage communication across clients and multiple lines of business accessing several exchange applications, banking tools, and internal operating systems to support the flow and record of commodity futures, options, and OTC trade execution on a daily basis. Our primary focus is to perform our responsibilities under a controlled environment that is compliant with strict regulatory rules and guidelines while providing superior client services and solutions. Client Solutions manages most client communication through direct contact with the global client base and all supporting entities that take part in the client experience.            Responsibilities:

  • Manage a team of 3 Client Solutions representatives
  • Direct client communication and interaction
  • Client on-boarding coordination with various departments
  • Client development and specialized training
  • Project management and leadership
  • Client and business inquiry research, investigation, and issue resolution
  • Client relationship building and management
  • Account setup review and implementation utilizing various operational systems
  • Sales and marketing assistance in developing and presenting business offering
  • Informational and instructional presentations
  • New product and market on-boarding including identification of requirements
  • Staff career development and planning

Qualifications:   Minimum:

  • Bachelor or Master’s degree  
  • 7 years of experience with exchange listed products, derivatives, or capital markets trading, operations, execution, or trade processing
  • 5 years of experience assisting or leading projects requiring regular status reporting and meeting strict deadlines
  • 5 years of experience in client services, solutions, or relationship building and management 
  • Experience giving live demonstrations presenting to small and large audiences   
  • Project management experience specific to establishing best practices, process improvements, and implementation of operational controls
  • Experience interacting with clients and various lines of business seeking solutions for enhancing clientexperience
  • Microsoft Power Point, Visio, and Excel