$250K — $500K+*
With wasteful healthcare spending in the U.S. estimated at $935 billion, we take our role as a healthcare innovator very seriously. Simply put, Apervita is on a mission to change the face of healthcare. We intend to do this by continuously improving the value of healthcare delivery through performance, measurements and insights.
Recognized as the trusted source for performance measurement through our proprietary cloud-based rules engine, we address the complexities of an industry transitioning to accountable-based care arrangements. Serving one of the nation’s largest regulatory organizations, more than 1-in-2 U.S. hospitals and several nationally recognized health plans, Apervita conducts more than 10 billion value-based computations annually, providing vital insights that enable collaboration, build trust and advance value-centric care.
As we move into our next phase of growth, we’re looking for smart, passionate and fearless professionals to help us pursue our mission. We’ve earned the trust of our investors, including Optum Ventures, Baird Capital, Pritzker Group Venture Capital and Math Venture Partners, to further grow and scale our business in 2020. We’ve also been recognized as an industry leader by Gartner, CIOReview, Healthcare Tech Outlook, and Healthcare Informatics. Always in search of the next “first,” Apervita was recently named the first company to certify electronic clinical quality measures from the National Committee for Quality Assurance (NCQA) using our proprietary clinical quality language (CQL) ingestion engine. This is a huge step forward in healthcare quality innovation and an indication of where we’re headed. We’re clearly on the cusp of something big and bold and can’t wait to see what happens next.
Are you up to the challenge?
The Vice President, Customer Operations leads an organization that is responsible for implementing Apervita’s software with our clients and supporting these implementations to ensure optimal customer satisfaction and success. This individual is a demonstrated leader and a strong cross-functional team collaborator who has experience leading large-scale software implementations and post-implementation support services for complex healthcare payer and provider organizations. He or she will have a strong understanding of client business objectives and will support the Apervita sales team to define the scope of client engagements. He or she directly manages a team of project/account managers and industry subject matter experts, and coordinates a multi-disciplinary implementation team, including data operations, product management and engineering as it specifically applies to servicing the needs of our customers. The Vice President, Customer Operations is responsible for defining and executing Apervita’s implementation approach and processes, providing clear direction to implementation team members, and serving as the main point of contact for Apervita’s clients throughout the implementation phase of work. He/she is also responsible for defining, maintaining and executing Apervita’s customer service delivery model to ensure all SLAs are met and by extension serves as Apervita’s owner of customer satisfaction metrics. He or she is also the escalation point for clients and Apervita’s internal customer operations team for issue resolution.
Duties and Responsibilities
Job Requirements & Qualifications
Valid through: 8/18/2020