As a rapidly growing global provider of IT solutions, we’ve expanded from Seattle to Sydney and beyond – with reach in over 80 countries around the world. Today’s top brands count on Zones and our world-class partners – Microsoft, Apple, Cisco, Dell, Lenovo, and more – to transform their enterprises. To support this transformation, Zones offers products and services across four Solution Environments: Workplace Modernization, Network Optimization, Data Center Transformation, and Security Fortification.
At Zones, work is more than a job – it's an exciting career immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!Position OverviewThe Vice President of Customer Experience will be a key member of the leadership team whose charter is to drive the digital transformation of Zones. We are looking for an individual who want to make an impact and grow professionally. Specifically, the VP will lead customer experience related initiatives of Zones’ digital transformation.
We recognize and emphasize that digital transformation is more than a technology initiative. It is about successfully addressing business operating model, people, process and enabling digital/AI platforms. The successful candidate will have to approach the customer experience from a perspective broader then just digital experience. The VP will be a key partner in refining customer experience strategy that would impact organizational alignment, internal operating model and how customer digital/AI technologies are leveraged. In addition, the candidate will be responsible for driving multiple customer experience initiatives and be actively engaged with the multi-disciplined matrixed team.
Zones is a diverse technology company with $2 billion USD revenue with clients ranging from mid-market companies toFortune 500 enterprises. Our business model is complex, and we are changing from being a product sales company tobecoming an IT solutions and services company. That will require us to transform how we interact with our customers, what steps we take to empower our team members, and how we optimize our internal operations and our interactions withvendor/partners.
Key ResponsibilitiesThe requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Vice President, Customer Experience is primarily responsible for:
We are seeking candidates with the following experience and skills:Who You AreYou have a unique blend of business and technical savvy in the digital world, a big-picture vision for customer strategy and ability to effectively map a desired outcome. You possess the delivery know-how to translate vision into reality. Ideally the breadth of your experience will span customer facing technologies, business operations, and a consulting background.
You possess intellectual curiosity, out of box thinking, strong problem-solving skills, excellent communication skills, and an ability to work and influence across multiple stakeholder groups.