Vice President, Commercial Operations

Align Technology   •  

Raleigh, NC

15+ years

Posted 240 days ago

This job is no longer available.

Headquartered in San Jose, California, Align Technology is the leader in modern Clear Aligner orthodontics that designs, manufactures and markets the Invisalign® system, which provides dental professionals with a range of treatment options for adults and teenagers. Align also offers the iTero 3D digital scanning system and services for orthodontic and restorative dentistry.

Align is one of the fastest growing medical devices companies.   The company is entering a very exciting but critical phase of development.  Align is investing in new capacity, capabilities, and infrastructure globally to build foundational platforms, systems and processes to accelerate growth.

To achieve its growth aspirations in the region, one of its critical hires is the Vice President, Commercial Operations.  The VP reports to the SVP, Americas and is based in Raleigh, North Carolina. The scope of this role includes oversight of an over 300-person organization, which works closely with the leadership team and business units to focus on high-impact opportunities to improve business performance, such as driving critical operational improvement, leading strategic projects, and spear heading use of process improvement methodologies. Reporting in to the VP of Commercial Operations are the Sr. Directors/Directors of the following departments: Sales Effectiveness, Customer Advocacy, and strategic Customer Programs.  The incumbent will report to the Senior Vice President and Managing Director, Americas and be a key member of the Americas Leadership team.


The successful candidate will have passion for, and success in, developing commercial strategies that have measurable business impact.  He/she will strive to create tools, processes, mechanisms, and automation that reduce the burden on our sales teams – and functional partners alike – in supporting sales’ objectives.  He/she will will need to possess an ability to translate technical outputs from our advanced analytic teams across the company into a clear narrative with recommendations to help improve our commercial business. This individual should have experience in applying analytic methodologies to problem solving in the area of commercial effectiveness, go-to-market strategy, forecasting, customer service, sales compensation and strategic commercial initiatives.  He/she must love process improvement and continually striving to do better, go faster, and win.


Responsibilities include:

Be a visionary for advanced analytics driving sales strategy

Be a strategic thought leader within the organization, advancing commercial effectiveness across multiple countries

Lead, direct and take accountability for sales operations including territory alignments, quotas, sales compensation, and analysis

Lead, direct and own the Customer Advocacy escalations, including achievement of SLA’s to drive business growth

Lead, direct and own strategic customer initiatives that drive growth

Lead a large, geographically dispersed team by role modeling the Align values and leadership competencies


Bachelor’s Degree or equivalent, MBA preferred

Minimum 15years sales and sales operations experience

Direct sales management experience

Medical device experiencepreferred

Must possess demonstrated analytical skills and thrive in a detail-oriented environment

Demonstrated experience with leading sales operations

Business analytics and forecastingexperience

Strong team leadership skills and the ability to motivate others

Project management expertise with an ability to simultaneously manage multiple projects on tight timelines

Financial acumen, including resource allocation, budget management and reporting, strategic sourcing, and P&L evaluation

Excellent communication skills and ability to influence the organization

Superior written, verbal, and interpersonal effectiveness

Ability to effectively translate and synthesize analytics into key business objectives and findings to drive decision making

Demonstrated passion for ensuring effective communications with all internal and external stakeholders leading to productive working relationships

Track record of successful vendor management, including challenging ideas to ensure alignment with strategy, while ensuring on-time and on-budget delivery with the highest quality possible

Demonstrated learning agility and a strength at proactively developing and directing initiatives to deliver meaningful insights