Vice President, Client Services

Tenet Healthcare   •  

Dallas, TX

Industry: Healthcare

  •  

8 - 10 years

Posted 33 days ago

Description:

The Group Client Delivery Leader will be the technology leaders partnering with C-level leadership to proactively deliver enterprise technology strategy to the hospitals and surgical centers within their greographic area. Additionally responsible for all service delivery supporting the customers’ system architecture against metrics and KPIs that drive customer satisfaction and robust technology service and support.

The Service Management Team is the backbone of execution for the all inclusive “DC Model”, incorporating local and remote infrastructure and application support and performance.

Measurement of success is productivity, standardization, technology evolution, contractual management of partners and their performance, customer KPIs and Satisfaction, talent certification and rotation, responsiveness and effectiveness.

This team, working with their leadership,  will be responsible for re-engineering the customer delivery operating model. They will be responsible for launching leader forums, operating teams and Voice of the Customer forums.

Core Competencies

  • Clinical  and infrastructure specialists (streamlined for on-site and centralized)
  • Service Desk
  • Data Center Operations – inclusive of network, Server/Storage/DB, applications – smart hands and remote/global SDDC in the cloud
  • Service Management architecture and delivery (ITSM in the cloud)
  • Consumers of data strategy and innovation teams as well as output from architecture and engineering

Producers of data and output for continuous evolution and improvement to innovation, data strategy and architecture and engineering teams

Qualifications:

Minimum 7 years experience in IS client delivery and/or applications (clinical or non-clinical) and infrastructuresupport

Bachelor’s degree in Information Technology, or related IT field of study; Masters in IT or MBA preferred.

  • Job ID 1805044078