Vice President, Client Partner


Mountain View, CA

Industry: Hospitality & Recreation


8 - 10 years

Posted 95 days ago

This job is no longer available.

We are looking for a Vice President, Client Partner to join our team!

This is an exciting role working with an innovative client — one of the best companies in the world — that we support through a range of services and capabilities domestically and internationally. You will work closely with both EXOS and our client’s leadership team to define and align long-term strategy that generates value for our client and EXOS. This role will help our client define the futurevision of health and performance while focusing on operational excellence to build both the present and the future. You will be embedded deeply within our client’s business and will be responsible for synthesizing key learnings back into the EXOS enterprise to accelerate our own momentum.


As VP, Client Partner you will:

  • Seek to understand our clients’ business, their customers, their value proposition, and their company culture
  • Lead a global team as a champion of operational excellence for a unique line of business
  • Continually push our teams to strive for operational excellence (e.g., fitness center management, delivering fee for service programs, hiring coaches and instructors, etc.) while keeping both eyes fixed on initiatives that build the future
  • Lead critical meetings, organize larger group summits, own annual budget reviews, and be responsible for account-related communication across our clients’ organization and EXOS
  • Lead multiple strategic initiatives and ensure teams deliver on financial commitments and goals
  • Own and drive business strategy by identifying goals of initiatives based on business needs
  • Develop strategy for sales growth, product differentiation, and innovation
  • Achieve satisfactory profit/loss ratio and market share in relation to preset standards
  • Evaluate market research and adjust business strategy to meet changing market and competitive conditions
  • Develop and analyze performance scorecard and control expenditures of division to conform to budgetary requirements

What success looks like:

Big-Picture Thinking

  • Co-create a broader account strategy and long term vision with our client that helps them achieve their ambitious goals
  • Align differing perspectives and priorities as needed -- including those between EXOS and the client
  • Partner with strategic planner(s) to assess market research and translate broad vision into a well-defined and documented strategic road map
  • Localize strategic road map into tactics across multiple organizational levels and functional domains
  • Communicate strategy and tactics clearly to the organization at all levels

Relationship Building

  • Become a trusted advisor to our client when it comes to the evolution of their program
  • Extend the depth and breadth of meaningful, authentic relationships at both the strategic and executive levels of our client’s organization
  • Navigate our client’s organization independently in order to seek input from a wide variety of stakeholders and functional experts to facilitate innovation
  • Serve as a main point of contact for people throughout our client’s organization
  • Develop relationships within the EXOS organization as well to tap into subject matter expertise and existing capabilities, products, and services
  • Look for ways to create additional value from our client’s partnership with EXOS
  • Define how our teams work and communicate with each other
  • Lead by being accessible onsite to both our client team and EXOS employees, by providing high-touch customer service at all times, and by resolving issues swiftly and effectively

Operational Excellence

  • Help our client translate their health and performance strategy into clearly defined, prioritized, and actionable objectives and key results (OKRs)
  • Lead multidisciplinary, global teams across both EXOS and our client’s organization to deliver on these OKRs
  • Bring together discipline leads across strategic planning, experience design, operations, and program management to prototype, test, learn, and scale new solutions
  • Operate comfortably in a fast paced environment that includes ambiguity and uncertainty
  • Develop a culture of proactive communication and action
  • Deliver improved, measurable outcomes


Required Qualifications:

  • Bachelor’s degree in either business or a related field
  • Minimum of 8 years of experience in a strategic account management role

Preferred Qualifications:

  • Masters’ degree in either business or a related field
  • Experience in health, wellness, and/or performance with a focus on category disruption — preferably from a human-centered design studio or business design consultancy.
  • Proven track record of:
  • Leading and growing multi-million dollar accounts
  • Breaking down complex challenges into actionable steps
  • Creating clarity out of ambiguity and providing clear direction to teams
  • Facilitating alignment among a wide range of stakeholders across multiple organizations
  • Fostering relationships, influencing others, and collaborating both internally and externally at all organizational levels
  • Experience leading a layered organization, ideally at a national or global scale
  • Experience managing a strategic or national account relationship P&L
  • Measurable success through sustained business growth
  • Proven track record of meeting deliverables and implementing creative solutions to grow a business
  • Eight or more years managing a multidisciplinary, strategic team
  • Comfortable with a fast pace dynamic work environment
  • Innovative mindset