Vice President - Business Operations in San Mateo, CA

$250K - $500K(Ladders Estimates)

Punchh   •  

San Mateo, CA 94401

Industry: Enterprise Technology


11 - 15 years

Posted 49 days ago

We are seeking a Vice President of Business Operations, to anchor and build the portfolio of business operations systems, processes and a supporting team to direct and manage operational metrics for the business. The successful candidate will establish themselves as a trusted advisor to the C suite and the Punchh leadership team.

What You'll Do

  • Partner with leadership teams to refine, scale, and institutionalize our global system of standard operating rhythms used to align field teams around strategic objectives, measure progress, and address shortfalls or deviations
  • Drive the planning, orchestration, and facilitation of executive operating rhythms, working with the CFO and Punchh leadership team to maintain momentum vs. business objectives, as well as coordinate follow-up activities
  • Complete qualitative and quantitative analysis as required to identify root cause deficiencies in the operating model, or to track effectiveness of improvements
  • Continuously evaluate and improve the accuracy of business metrics and information produced for internal or external consumption while also minimizing the effort required to produce it
  • Coordinate with Global Enablement to define and deliver training to facilitate adoption of new field processes resulting from Business Operations initiatives
  • As the subject matter expert, drive process improvement, organizational design, and management/measurement systems
  • Hire and manage a team of professionals, providing clarity of purpose, tools required to meet their responsibilities, and an environment conducive to diversity of thought, innovation, and personal/career growth

What You'll Need

  • 12-15 years in operations, program management, or sales productivity. Customer Success, Services or Operations Consulting experience a plus
  • Bachelor's Degree required, MBA or similar advanced degree preferred
  • Prior experience in SaaS company required, enterprise software preferred
  • Demonstrated leadership in delivering results with large-scale, cross-functional teams
  • Proven track record of establishing and managing operations with an emphasis on maintaining operating rhythms, dashboards, and other tools necessary to measure, evaluate, and improve business processes and performance
  • Exceptional problem solving and analytical skills; demonstrated ability to structure complex problems, develop solutions, and craft high quality executive presentations
  • Experience in process improvement; lean startup or design thinking a plus
  • Flexibility and ability to adjust on the fly, to new demands; a high sense of urgency
  • Strong executive presence, presenting to large groups, effective communication and influence skills
  • Strong collaboration and problem-solving skills
  • Ability to travel (15%-25%)

Valid Through: 2019-10-21