Reporting to the President & CEO, the COO is responsible for all aspects of day to day activities, and leads internal teams to manage and support the following areas: Construction, Homeowner Services, ReStore Operations, Volunteer Coordination, Administrative Services, and General Operations.
The COO plays a critical role with the senior leadership team in strategic decision-making and operational management as HCHH fulfills its strategic plan and pursues its ambitious vision.
- Project planning. Manages all projects across multiple functions. Includes Home Preservation efforts including Aging in Place, Renovations (when added) and New Construction.
- Provides coordination and leadership of all programs to ensure accountability, project deliverables, and alignment to strategic vision of the organization.
- Supervise and monitor the performance of assigned staff.
- Addresses interpersonal conflict among employees to mitigate issues that impact the organization. Provides coaching and follow up with employees for developmental opportunities.
- Works to identify efficiencies in Organizational structure, Processes, Procedures. Identifies areas where systems can be used to their fullest potential. Makes recommendations on system functionality, identifying solutions to increase efficiencies of systems, determining if other systems are better aligned, and identifying opportunities for the organization to increase effectiveness of systems.
- Maintains and ensures that the organization is in compliance with Federal and State Laws as it relates to the work of the organization.
- Partners with team members and external stakeholders to assist in identifying ways to incorporate LEAN principles within the organization.
- Drives a culture of accountability by using best practices to ensure that work is being addressed. Identifies obstacles blocking progress and works to assist in removing these obstacles.
- Works to ensure that operational systems are in place for alignment with all departments. Leads the organization in working cross-functionally.
- Drives change within the organization to address the strategic needs of the affiliate.
- Partners with the CEO and Department Directors to help identify and operationalize strategic initiatives as they occur.
- Coordinates efforts related to PR, Marketing, and Communication (Internal and External). Works with Development to align these components for maximum efforts.
- Identifies training and educational needs for employees and/or the organization and implements training or works with outside vendors to address these needs.
- Serves as the HR strategic partner to the organization. Works closely with the Director of Finance on the operational aspects of HR.
- Provides leadership oversight when the President and CEO is not available.
- Minimum of a Master’s degree in a related field.
- Minimum 10 years’ experience with a proven track record in effective leadership in project management, organizational management and managing work efforts across functions.
- Must be goal-driven, results-oriented and committed to the organization’s effort to increase its ability to have a positive impact on the service area’s substandard and affordable housing challenges.
- Must have an understanding of the mission, history, values and goals of our Christian organization and be able to communicate this information to diverse groups of potential donors and volunteers.
- The ability to work effectively as a team member with staff and volunteers is essential.
- Ability to maintain confidential information, and be of high ethical standards.
- Able to adapt to and excel in a fast-paced environment.
- Ability to effectively communicate in a professional manner with vendors, staff, board members, families, and anyone associated with Habitat for Humanity.
- A successful track record in setting priorities; keen analytic, organization and problem-solving skills which support and enable sound decision making.
- Excellent communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders.
- A commitment to racial and economic equity and proven experience working successfully with diverse stakeholders.
- Personal qualities of integrity, credibility, and demonstrated commitment to the values and the mission of HCHH.
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
- This job operates primarily in a professional office environment and routinely requires operating standard office equipment such as computers, phones, photocopiers, and filing cabinets.
- Occasionally works in outside conditions that can include inclement weather, heat and humidity, high noise levels and navigating rough terrain.
- Must be able to travel to meetings and events and communicate appropriately with stakeholders.
- Some evening and weekend hours required.