Description POSITION SUMMARY: Oversees and manages the relationshipwithoutsourced call center vendors. Leads and directs projects. Participates in company initiatives impacting operations and provides subject expertise, recommendations and coordination for the successful project\program delivery and implementation
Requirements EDUCATION: Bachelor'sdegree or equivalentexperience.
EXPERIENCE: 5+ related experiencewithsupervisory experience in a fast-paced, customer service environment and supervisory experience in an inbound contact center. 2years of project or supervisory/management experience. Previous vendor management experience
SKILLS: Demonstrates initiative and self-motivation. Utilizes strong decision making skills, and communicates well withother team members and others cross-functionally. Identifies problems and recommends solutions and possesses the ability to write clear, concise documentation. Must be able to work in a fast-paced environment. Excellent decision-making, interpersonal and follow through skills.
WORKING RELATIONSHIPS: Works in a team environment. Interfaces with both internal and external clients, customers and vendors. Proactively partners withother departments to provide information and feedback, analyze reports for continuous improvement and resolve customer/client issues.
ADDITIONAL REQUIREMENTS: Sets and works within deadlines. Must be able to manage internal and customer expectations as they relate to all facets of projects. Some travel will be required.
Position Type Full Time - Regular City Sebring State Florida Country United States