Perform operations of the Global Cloud Infrastructure which includes ConvergedInfrastructure (CI)
Explores, captures and analyses customer technical requirements.
Guides the customer when necessary to help them develop their own requirements to resolve gaps or develop a better understanding
When appropriate challenge customer?s own stated requirements in order to reach the best outcome for the customer.
Expand and grow the Global Cloud infrastructure to on-board new services, while being fiscally prudent and delivering a high-level of service.
Provides support assistance to operational groups utilizing Global Cloud infrastructure.
Provides effective capacity management for Global Cloud infrastructure.
Raise tickets for repairs to CI hardware, software, and firmware, or makes changes to systems management software, to improve performance and eliminate problems.
Implements changes to the production environment as specified by user and/or management. Defines and adjusts downtime change management process.
Advises and mentors otherinternal staff and support teams.
There will be occasions when the candidate will be required to work unsocial hours. The candidate will also be part of an out of hours on-call rotation.
Support both Equipment and Create EMC UIM/P service offerings and catalogues
Inventory, grade, and provision server resources
Manage storage pools and the base storage configuration
Utilize element managers to validate initial configuration of the Vblock Infrastructure
Perform common Vblock management tasks using the appropriate tools
Requests and Incident break-fix Tickets for in-scope Services, which are delivered via the ITSM tool. Disposal of in-scope Equipment is currently handled by Experian but Supplier will be responsible for all activities, as defined