vBlock VMware Converged Infrastructure Engineer


Dallas, TX

Industry: IT Consulting/Services


Not Specified years

Posted 309 days ago

This job is no longer available.

Job Description:

  • Perform operations of the Global Cloud Infrastructure which includes ConvergedInfrastructure (CI)
  • Explores, captures and analyses customer technical requirements.
  • Guides the customer when necessary to help them develop their own requirements to resolve gaps or develop a better understanding
  • When appropriate challenge customer?s own stated requirements in order to reach the best outcome for the customer.
  • Expand and grow the Global Cloud infrastructure to on-board new services, while being fiscally prudent and delivering a high-level of service.
  • Provides support assistance to operational groups utilizing Global Cloud infrastructure.
  • Provides effective capacity management for Global Cloud infrastructure.
  • Raise tickets for repairs to CI hardware, software, and firmware, or makes changes to systems management software, to improve performance and eliminate problems.
  • Implements changes to the production environment as specified by user and/or management. Defines and adjusts downtime change management process.
  • Advises and mentors otherinternal staff and support teams.
  • There will be occasions when the candidate will be required to work unsocial hours. The candidate will also be part of an out of hours on-call rotation.
  • Support both Equipment and Create EMC UIM/P service offerings and catalogues
  • Inventory, grade, and provision server resources
  • Manage storage pools and the base storage configuration
  • Utilize element managers to validate initial configuration of the Vblock Infrastructure
  • Perform common Vblock management tasks using the appropriate tools
  • Requests and Incident break-fix Tickets for in-scope Services, which are delivered via the ITSM tool. Disposal of in-scope Equipment is currently handled by Experian but Supplier will be responsible for all activities, as defined