Value Added Services, Product Manager-Payments-Vice President

JOB DESCRIPTION

You are an innovative product manager with a passion for developing and executing a strategy for delivering Value Added Services and Experiences to a diverse merchant base, then you have found the right team!

Merchant Services is the global payment processing business for JPMorgan Chase & Co and the world’s leading merchant acquirer with over $2+ trillion in annual transaction volume. Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.

Within Merchant Services, the Payments and Commerce Solutions team is responsible for building an evolving suite of new omnichannel products and services that will power millions of businesses globally, especially mid-market and above clients. Coupled with J.P. Morgan’s comprehensive banking capabilities and global reach, these innovative and commerce-oriented growth initiatives will continue to differentiate us from other banking and FinTech competitors.

The Product Manager of Value Added Services, Omnichannel Solutions is part of the Product team, responsible for developing and executing a go-to-market strategic plan that delivers an exceptional client experience.

Specifically, the Value Added Services Product Manager is responsible for defining and executing the strategic plans for bringing our solutions to the next level above traditional payments that our merchant clients need to deliver exceptional consumer experiences.

Job responsibilities

• Define, develop, communicate and execute strategic plans for introducing new product initiatives for the merchant needs past payments.
• Collaborate across all departments, conducting an impact assessment and identifying stakeholders are ready for planned implementation
• Partner with technical teams to determine feasibility of building out new services to introduce into the market.
• Gather merchant insights on what they feel is needed to deliver world-class solutions to their consumers at the point of purchase.
• Stay up to date and ahead of the curve, on new innovations in the payment world that can help differentiate our solutions from “all the rest”.
• Contribute to project planning process to ensure all readiness activities are included and tracked in the project delivery schedule
• Develop and/or maintain product documentation and SharePoint knowledge sites; Become the subject matter expert to support business process questions, sales presentation and messaging deliverables, and training content planning and delivery; Deliver and/or coordinate and facilitate product training and knowledge transfer sessions to impacted audiences as requested

Required qualifications, capabilities and skills

• Bachelor’s degree or equivalent, Masters/MBA preferred with background in a technical engineering discipline that will help determine what can or cannot be done
• 5+ years of relevant work experience including combination of product management and payments industry experience, primarily in a similar role and size of company
• Thrives in managing cross-collaboration across a wide variety of people at all levels of the organization
• Manages clarity across competing priorities with willingness to roll up sleeves, always poised and positive even in situations influenced by frequent change, disagreement, stress, and ambiguity
• Strategic and thoughtful communicator with outstanding written and verbal communication skills
• Experience in some or all of the below in both the Digital and Physical merchant space:
• Consumer Loyalty Solutions
• Consumer surveys and interactions on payment terminals past payments
• NFC for Merchant / Consumer data exchange
• Mobile applications for use both in-store and online
• Gift / Stored Value solutions
• Private Label Card solutions

ABOUT US

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

J.P. Morgan Payments is among the world's largest, most trusted and innovative full-service providers in one of the most dynamic and rapidly transforming spaces in financial services. In addition to providing international cash management, liquidity, commercial card, FX, escrow solutions, merchant services and trade finance, we continue to invest in future-growth initiatives, such as blockchain, AI & ML, as well as form partnerships with rising fintechs to expand our client base and product offerings.​

Boasting more than 135,000 clients in over 180 countries, J.P. Morgan Payments offers specialized solutions that provide operating efficiencies and value beyond other standardized solutions available in the market. Our global product and technology platform, integrated client service model and network of operational centers enable J.P. Morgan Payments to deliver a consistent set of services to clients no matter where they are across the world.