Valuation Manager, Fashion

The RealReal   •  

Dallas, TX

Industry: Retail & Consumer Goods

  •  

5 - 7 years

Posted 38 days ago

The RealReal is leading the way in authenticated luxury consignment, online and in real life at our brick and mortar locations. Founded in 2011, we’re growing fast and fundamentally changing the way people buy and sell luxury — a multi-billion dollar industry. With a team of in-house experts who inspect every item we sell, our commitment to authenticity sets us apart and creates a foundation of trust with shoppers and consignors. Our mission to extend the life cycle of luxury items is leading innovation in sustainable fashion. We’re proud to promote the circular economy and to be the first luxury member of the Ellen MacArthur Foundation’s prestigious CE100 USA.

Employees at The RealReal are dedicated, collaborative and innovative, and we’re looking for exceptional talent to join our team. Build your career with us and enjoy 401K matching, health, dental and vision insurance, commuter flex spending, healthcare flex spending, generous PTO, a mother’s room, and flexible work hours!

This position is based out of the Luxury Consignment Office in one of our offices in Miami and will report to the Associate Director, Valuations Team.

Fashion Valuation Manager, Handbag, Shoes

DESCRIPTION

This position will report to the Sr. Manager, Valuations Team. Key areas of responsibility include facilitating client facing appointments within The RealReal’s first retail store and helping to build an innovative retail experience connecting customers with experts and educating customers about the differentiators and services of TheRealReal. The Valuation Manager should have an entrepreneurial spirit and, as an expert, constantly be striving to build upon your own knowledge as well as teach customers and consignors about your expertise.

Responsibilities

  • Facilitate all Valuation appointments, working with clients to provide a relaxed non-contentious experience that educates them on the value of their items in our marketplace
  • Conduct real-time valuations and authentication for fashion items, using a wide array of industry specific tools
  • Provide pre-consignment pricing services to consignors and sales team members per direction of Luxury Consignment Office
  • Maintain strong understanding of pricing trends and the sell thru velocity of fashion items in our marketplace by working with the Pricing and Authentication teams
  • Accountable for the sell thru and velocity of product they have priced personally
  • Accountable for the conversion rate of appointments to consignments
  • Work with Store Manager to understand customer needs and stay current with in-store operations
  • Handle all other requests as necessary to support the Luxury Consignment Office and Retail Store as determined by Senior Manager, Valuations Team

REQUIREMENTS

Skills and Abilities

  • Passion for delivering a luxury experience each and every day
  • Available to work retail-hours and weekends based on needs of the Luxury Consignment Office
  • Open to regional travel per sister office needs and local satellite events
  • Fashion identification experience along with pricing expertise
  • Polished, professional presentation skills
  • A high degree of business acumen, sophistication, and the ability to quickly establish trust with consignors
  • Ability to handle multiple complex, time sensitive situations while remaining calm, cool and collected
  • Effective communicator (both verbal and written)
  • Demonstrates the skill and willingness to take initiative and to pro-actively anticipate organizational needs including the ability to meet external and internal deadlines as required.
  • Ability to foresee potential obstacles well in advance of campaign launch dates and to problem solve in order to ensure proper execution of Valuation office processes

Qualifications

  • Bachelor's degree from accredited college or university
  • 5+ years experience understanding and delivering values for fashion items
  • 2-5 years experience working in the luxury space in a customer facing role
  • Sales experience encouraged
  • Team player able to work effectively and collaboratively across all departments to meet goals and deadlines

DUTIES & RESPONSIBILITIES

  • Facilitate Luxury Consignment Office appointments, working with clients to provide a relaxed non-contentious experience that educates them on the value of their jewelry and watches in our marketplace
  • Maintain strong understanding of pricing trends and the sell thru velocity of their respective category in our marketplace by working with Pricing and Authentication team
  • Communicate pricing and authentication methodologies in live appointment setting
  • Accountable for the sell thru and velocity of all product brought in through the Luxury Consignment Office
  • Accountable for the conversion rate of appointments to consignments
  • Accountable for all other requests as necessary to support the Luxury Consignment Office as determined by Associate Director, Valuations Team

REQUIREMENTS

  • Bachelor's degree from accredited college or university
  • 2-5 years experience working in the luxury space in a customer facing role.
  • Sales experience encouraged
  • Graduate Gemologist certification from the Gemological Institute of America required
  • Passion for delivering a luxury experience each and every day
  • Gemological identification experience along with pricing expertise
  • Knowledge of watch industry pricing and authenticity
  • Polished, professional presentation skills
  • Ability to handle multiple complex, time sensitive situations while remaining calm, cool and collected
  • Effective communicator (both verbal and written)
  • Demonstrates the skill and willingness to take initiative and to proactively anticipate organizational needs including the ability to meet external and internal deadlines as required
  • Ability to foresee potential obstacles well in advance of campaign launch dates and to problem solve in order to ensure proper execution of Valuation office processes