UX Researcher Workforce Management

Workday   •  

Pleasanton, CA

Industry: Technology

  •  

8 - 10 years

Posted 29 days ago

Job Description

At Workday, we bring passion and a customer focus to enterprise application design. As a researcher, you’ll join the design organization which employs over 100 designers, researchers, and content strategists across a spectrum of design teams. You can shape how research evolves at Workday while contributing to our fundamental understanding of the people who use our software.

Our team oversees design and research across Workday’s absence, time tracking, scheduling, and payroll domains. Why are these areas grouped together? Think time—requesting time off, tracking the time you work, scheduling shifts for staff members, getting paid for hours worked. These tasks are some of the most frequently performed actions in Workday’s ecosystem and are this team’s responsibility. Tens of millions of people use the work you will help inform as a member of the team. If you aspire to wrestle with big problems and challenging situations with high visibility, pleaseapply!

This is a senior research position

The majority of your work will be generative in nature—providing strategic level insight and information across multiple products. You will look for opportunities that Workday can uniquely solve, get in front of concerning trends, and lead product direction in concert with your teammates. You will plan studies, gather data, synthesize findings, and feed product teams with insights and recommendations. You will advocate for users and represent their needs. You will become the resident expert on who our users are, how they think, what concerns they harbor, and what outcomes they wish to achieve. You will also coach our paired designers to be self sufficient in day-to-day usability testing. It’s a challenging role and you’ll no doubt run into frustrations, but you’re capable of getting it done and have a crack team ready to support you.

Beyond our team, you’ll grow deep roots with other researchers—notably within the design organization, but also across related functions like data science. Based on your interest level, there are any number of side projects you can pursue as well. Current team members are writing blog articles and honing their motion design skills. Do you see a gap in our methodology? Fill it. Do you want to grow in a specific way? Let’s figure out how. Your personal and professional growth are important to us and we’ll figure out the ‘how’ details together.

Why Workday?

These are the factors your future teammates have said are important to them:

  • There are opportunities to learn and grow

  • The team values employees' well-being and having fun

  • The company values work–life balance and you’re not expected to work evenings or weekends

  • Our team supports the most widely used products in Workday’s ecosystem with 125 million users worldwide

  • Challenged to grow and use your skills

  • Flexible work location (work from home, work from any Workday location, work remotely)

  • Unlimited PTO where you’re actually encouraged to take it

Qualifications

  • An undergraduate, masters or doctorate in any field that has taught you research methods, systems thinking, human psychology, sociology, and, most importantly, how to think critically.

  • 7+ years of on the job experience conducting quantitative and/or qualitative research (we currently do much more qual than quant—perhaps you’re the right person to change our reliance on interviews?)

  • The ability to connect the dots in your research findings, to find a compelling narrative in the data, to bring information alive so it can be acted upon, and to present it to a diverse range of stakeholders, both internal and external

  • Clearly write and present your ideas and arguments. If you don’t write or present well, we’ll coach you but this is critical to success. If you can’t convey your intentions or represent our users well, you won’t be effective.

  • You are an ardent advocate for people who use our software without losing sight of the customer who buys our software nor the other stakeholders, whether internal or external.

  • Seems obvious, but we want you to be a joy to work with. That doesn’t imply being sugary sweet, just someone people want to work with rather than have to work with.

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