Utility Protection and Control Operations Manager

5 - 7 years experience  •  Aerospace / Defense

Salary depends on experience
Posted on 08/18/17
Fenton, MI
5 - 7 years experience
Aerospace / Defense
Salary depends on experience
Posted on 08/18/17

Job Description

Eaton’s Engineering Service & Systems division is seeking a Utility Protection and Control Operations Manager.  The Utility Protection and Control Operations Manager can be based remotely at one of our EESS field offices in the United States. No relocation is provided for this position.

Eaton’s Engineering Service & Systems division wants to help you fuel your career! Eaton has the largest and most experienced team of field services technicians and engineers in the industry. This team brings extensive skills and experiences to field service engineering.  Active participation in recognized technical societies such as NFPA and IEEE and collaboration with a variety of utilities and industries ensures that our technicians are knowledgeable about today’s cutting edge technology and engineering techniques.  We assist customers at every stage of the power system: offering start-up and commissioning of equipment, performing planned maintenance, monitoring performance, diagnosing system  problems remotely, as well as responding to emergencies on a 24/7 basis, 365 days a year. Our support services help businesses make the most of their existing electrical equipment by optimizing performance and extending the life of existing facilities.

  Position Overview:

The Power Distribution Systems organization offers career opportunities at a variety of levels representing increased scope and responsibility within the organization. The Protection and Control Operations Manager will be responsible for leading a team to commission transmission and distribution substations, additions or modifications. Ensuring that they are installed, function, and are energized correctly. Additionally the Manager will play a critical role in development and growth of utility and commissioning team.  This role can be based out of any EESS location.

  Essential Functions:

  • Manage the construction & commissioning of projects, and delegate assignments to P&C field engineers and technicians; ensure assignments are being completed safely within deadlines, at or under budget, and with high quality. 
  • Act as a technical expert and liaison with the engineering design team and field services team by exhibiting product application knowledge, customer interface, and developing and executing tactical and strategic plans to support the P&C Commissioning team’s goals.
  • Provide coordination on commissioning programs to optimize customer service and market penetration.
  • Schedule the installation and commissioning with subcontractors and customer.
  • Provide safety analysis and proper equipment isolation procedure.
  • Provide a day-to-day outage plan for customers.
  • Develop a detailed test procedure and sign-off sheet for each piece of equipment.
  • Monitor construction and be available to address technical questions as they arise during construction, installation and testing.
  • Identify and resolve design errors with our design team. 
  • Direct crews as necessary during critical work junctures.  This typically occurs during final commissioning, just prior and through initial energization.
  • A P&C Commissioning Operations Manager is expected to support several capital projects occurring at the same time. 
  • Candidate needs to have a working knowledge of the overall sales function, customer channels to market, and negotiation techniques and must be able to manage division, customer and departmental resources to maximize growth opportunities.
  • Answer application questions, developing and implementing growth plans, providing sales support, and to grow development efforts.  
  • Assure an effective and skilled staff through recruiting, assessment of talent (find gaps and develop action plans to fill gaps), training & development, goal setting, communications, performance appraisal, and conformance to applicable company policies.  Provide leadership and direction to ensure professional growth for employees and retention within the P&C. Support and develop training plans and the development direct reports creating a strong talent bench to enhance P&C’s ability meet strategic goals and exceed customer expectations.
  • Assure the safety of employees who work in low to high voltage work environments.  Ensures strict compliance with safety policies, trains and implements safety programs, ensures safety equipment resources are available and properly tested, acts as a safety liaison with customers, ensures proper disposal of hazardous and non-hazardous materials.
  • Provide input to the profit and strategic planning processes and submit monthly operations report summarizing key events throughout each month.
  • Key interface with customers, district operations, general sales force, manufacturing plants, product division management, and functional support staff.
  • Handles escalation procedures in accordance with our 24/7 service business.  Makes sound business decisions on the fly when support functions are unavailable.
  • Coordinate product warranty issues within the product lines and vendors to resolve customer issues in a timely and professional manner.
  • Must pass and maintain foundational levels of utility vetting process
  • Drives the utility vetting process for commissioning staff.  Ensures that team members are vetted for customer requirements and expectations.
  • Drive utility substation protection and control knowledge through the commissioning organization in conjunction with internal and external training resources.
  • Work closely with utility customers to ensure high levels of customer satisfaction.
  • Develops strong utility relationships and promotes Eaton P&C services to utilities through these relationships.

  Position Criteria:

Must possess the following skills and knowledge to successfully perform in this function:

  • Excellent interpersonal and communication skills
  • Strong analytical skills and highly organized.
  • Strong computer skills, Excel, Word, MS projects, etc.
  • Practical understanding of accounting principles.
  • Power Transmission and distribution field experience in servicing, maintaining, and testing electrical T&D equipment.
  • Working knowledge of troubleshooting, testing and repair techniques.
  • Demonstrated ability in verbal and written communication skills.  Particular skill in communicating technical information to non-technical personnel, educating customers, and presenting information to internal and external customers.
  • Advanced understanding of the company's and competitor's electrical, electronic and mechanical products and services.
  • Working knowledge of billing and invoicing policies for services.
  • Knowledge of parts, part masters, bill of materials.
  • Knowledge and practice of safety precautions related to working with electrical and electronic equipment.
  • Has demonstrated ability to provide service and represent company interests in developing customer relationships to assure long-term customer satisfaction.
  • Practical understanding of demand flow production concepts
  • Must be able to lead and manage upwards and downwards.
  • Ability to work in high pace environment.
  • Must leverage resources and relationships within the division, other Eaton Electrical business units, and with customers in order to achieve country/region/division success.
  • Additional experience in the development of incremental business opportunities in the Industrial, Utility, Government, and Institutional markets is a plus.
  • Candidate needs to have a working knowledge of the overall sales function, customer channels to market, and negotiation techniques and must be able to manage division, customer and departmental resources to maximize growth opportunities.
  • Submit to periodic customer required background and drug screenings
  • Ability to demonstrate a high level of organizational and scheduling skills
  • Possess and maintain a valid and unrestricted driver’s license
  • Knowledge and understanding of utility services, products and solutions.  
  • Experience in the development of incremental business opportunities in the Industrial, Utility, Government, or  Institutional market


Basic Qualifications :

  • Bachelor’s Degree in Engineering from an accredited institution
  • Minimum of 5 years of experience in protection and control with utilities transmission and distribution equipment
  • Minimum of 3 years of experience in the commissioning and/or design of high voltage substations
  • Relocation is not provided for this position.  Candidates must reside within 50 miles of an EESS location.
  • Legally authorized to work in the United States without company sponsorship

Preferred Qualifications :

  • Bachelor's degree in electricalengineering from an accredited institution
  • Master’s degree in electricalengineering from an accredited institution
  • Professional Engineering license
  • 10+ years of experience evaluating and servicing electricaldistribution or control systems is desirable. Experience in testing, troubleshooting, evaluating, and servicing electricaldistribution and control systems is highly desirable.
  • OSHA 30 Certification

Requisition ID: 029527

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