Ushering & Medical Emergency Manager

Confidential Company  •  San Jose, CA

5 - 7 years experience  •  Arts & Entertainment

$90K - $100K
Posted on 12/15/17 by Derek Bush
San Jose, CA
5 - 7 years experience
Arts & Entertainment
$90K - $100K
Posted on 12/15/17 by Derek Bush


Top “Must Haves” for the Ideal Candidate:

• 6 - 8years of related professional experience with at least 2years managing a flexible workforce (of 200+ employees ideally).

• Strong & Motivational Leader - Ability to counsel, coach and motivate employees and to effectively manage performance when necessary. Must be decisive and have a passion for training.

• Operational Excellence & Expertise in Staffing a High-Quality Event Team - Ability to effectively plan, set priorities, and manage several projects simultaneously while working under pressure to meet deadlines to deliver a very high-level guest experience. Must have strong understanding and experience with financial management and budgeting, as this role oversees a significant labor budget.

• Expertise in Conflict Resolution - Ability to maintain stability, dependability and professionalism when faced with changing and difficult situations.

Company Overview: Our client is a major sports franchise and operator of a world-class sports and entertainment venue.


Bachelor's Degree


• Accountable for leading and motivating the department team of part-time ushers and emergency medical employees.

• Provide event guests with a safe and enjoyable experience through effective crowd management and exceptional Hire, train, motivate, assign responsibilities and evaluate department staff.

• Anticipate and respond to guest needs, requests, and concerns in a manner that preserves excellent guest relations.

• Communicate Guest Services philosophy to all departments’ employees and keep peers advised of guest services issues and problems.

• Implement process and support systems that consistently measures and improves performance.

• Oversee department operations, administration, reporting and records.

• Oversee scheduling and positioning of employees to best accomplish guest service needs and cost effectiveness per event.

• Be committed to “world class” operations in terms of a professional business; understand the needs SSE vision and purpose so that objectives are achieved.

• Meet with booking directors and touring show representatives to determine security measures and other guest services requirements on a per event basis.

• Oversee the processing of the Ushering and Emergency Medical payroll including spot-checking for accuracy and contract compliance.


A meaningful compensation package will be developed for the successful candidate that includes a base salary, along with performance-based bonus.

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