User Support Technician


Marlborough, MA

Industry: Healthcare


Less than 5 years

Posted 31 days ago

  by    Ariana Bowman

Summary of Duties and Responsibilities

  • IS Helpdesk support (On rotating basis with some after-hours coverage)
  • Answer help desk phone calls
  • Route help desk tickets to appropriate technicians
  • Provide on the spot troubleshooting as time allows
  • Provide local support for the following systems (installation, upgrades, troubleshooting):
  • PC/Laptop Hardware and Software
  • Network Peripherals and Printers
  • Telephone System
  • Maintain loaner laptops and projectors
  • Manage PC/Network Inventory


To perform this job successfully, an individual must be able to perform essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to do the essential functions.

  • Windows 7 experiencerequired
  • Knowledge of Laptop/Printer Hardware
  • Networking skills a plus
  • PC/Laptop build experience
  • Active Directory and Windows server product experiencedesired
  • Ability to troubleshoot and solve PC/Network problems quickly and accurately
  • Ability to be an active participant and contributor on a professional IS Support Team
  • Excellent communication skills, telephone support skills, and interpersonal skills required with a customer service focus
  • Entry level position, all relevant experience considered, some PC supportexperiencerequired but this can be in an educational or informal setting


  • BA/BS MIS or CIS (or related technical discipline) desired


  • 1+ years experience in IS helpdesk support

Specialized Knowledge

  • Strong troubleshooting and technical skills