User Support Specialist

Salary depends on experience
Posted on 03/08/18 by Radhika Arora
Less than 5 years experience
Staffing & Recruiting
Salary depends on experience
Posted on 03/08/18 Radhika Arora

A global law firm is seeking a User Support Specialist for their DC office. The work hours will be 10:30am to 7:00pm.

Responsibilities:

  • Provide support for all end-user technical and application software problems at a Tier 2 level both desk side and virtually
  • Provide exceptional customer service
  • Responsible for one-on-one training. 
  • Track all calls in Help Desk ticketing software
  • Ensure that ticket response and resolution meet current department service level targets.
  • Perform testing of software applications, upgrades, security patches as deemed necessary

Requirements:

  • Bachelor?s degree from four-year college or university and two years experience in the IT field along with a minimum of one year in a support role, or equivalent combination of education and experience.
  • Extensive experience with MS Office 2016 or greater, Windows 10, iManage FileSite and other legal specific core applications.
  • Extensive experience in hardware support of desktops, laptops, tablets, printers and other peripherals as well as wireless devices such as iPhones and iPads.
  • Strong knowledge of application testing, maintenance and application compatibility in a professional services (preferably a large law firm) environment.

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