User Support Specialist


New York, NY

Industry: Staffing & Recruiting


Less than 5 years

Posted 284 days ago

This job is no longer available.

A global law firm is seeking a User Support Specialist for their New York office. The work hours will be 10:30am to 7:00pm.


  • Provide support for all end-user technical and application software problems at a Tier 2 level both desk side and virtually
  • Provide exceptional customer service
  • Responsible for one-on-one training. 
  • Track all calls in Help Desk ticketing software
  • Ensure that ticket response and resolution meet current department service level targets.
  • Perform testing of software applications, upgrades, security patches as deemed necessary


  • Bachelor?s degree from four-year college or university and two years experience in the IT field along with a minimum of one year in a support role, or equivalent combination of education and experience.
  • Extensive experience with MS Office 2016 or greater, Windows 10, iManage FileSite and other legal specific core applications.
  • Extensive experience in hardware support of desktops, laptops, tablets, printers and other peripherals as well as wireless devices such as iPhones and iPads.
  • Strong knowledge of application testing, maintenance and application compatibility in a professional services (preferably a large law firm) environment.