University Director of Patient Financial Services

Uconn Dental School   •  

Farmington, CT

Industry: Education


8 - 10 years

Posted 39 days ago

Excellence, Teamwork, Leadership and Innovation. These are the values that define UConn Health, and we are looking for team members that share these same values. Our top rated organization is looking to add a Director of Patient Financial Services to our team. If you have a background in this unique field, as well as a passion for patient experience and employee engagement, we want to hear from you


  • Industry-leading health insurance options and affordability

  • Generous vacation and sick-time plans

  • 12 Major and Minor Holidays off per year

  • Multi-channel retirement options (pension and match options)

  • Tuition waiver and reimbursement for employees and qualified family members

  • Quick commute access from I-84, Rte 9 and surrounding areas

  • Progressive leadership and educational development programs available

General Description of Work Performed:

  • Under the general guidance of the AVP of Clinical Business Office, the Director of Patient Accounts is responsible for planning, organizing, and directing daily operations of Patient Financial Services’ to include; billing, Reimbursement, Contract Management review, Third Party Follow Up, Data Entry, Patient Services. Additionally, direct the management of EPIC Hospital and Professional billings and collections to meet the billing and financial needs of operations, to include development of system enhancements and implementation. Work with Information Technology, and Clinical areas to build, test, implement and manage charge related systems.

  • Major duties include staffing, hiring, firing, evaluation, promotion, training of employees; communicating with physicians and department administrators and managers; developing, refining and implementing patient accounting policies and procedures; development, implementation, and evaluation of goals and objectives consistent with agency mission and policy; overseeing interaction between the Patient Accounts Department and UConn Health System, peer and professional organizations and third party insurance carriers; Analyze operational units to establish policies, procedures and monitors to maximize operational efficiency.

  • Acts as liaison with other operating units, agencies and outside officials regarding unit policies and procedures.

  • Conducts performance evaluations of managerial staff.

  • Develop short term and long term goals and objectives for Patient Financial Services.

  • Analyze statistical and financial information.

  • Work to identify risks and assist clinical operations with risk management.

  • Collaborate with Compliance office as it relates to audits, financial and coding compliance to maintain and improve revenue integrity.

Responsibilities and Duties:

  • Provides direction to managerial staff in managing their respective units activities associated with the billing, collections, patient services, and management of patient accounts. Ensures staff mandated training requirements are up-to-date and provides advice and guidance to managerial staff in handling operations and/or administrative matters. Develops policies and procedures, sets performance standards, and provides feedback to achieve outstanding staff performance. Establishes and maintains the organizational environment to render accurate and timely bills for the UConn Health clinical activities.

  • Develops short-term and long-term goals and objectives for the Patient Accounts Department.

  • Aggressively pursues opportunities to improve existing patient accounting operations. Works closely within the Health System and with third party insurance carriers to ensure efficiency and effectiveness of joint processes.

  • Maintains a service orientation to faculty members and department staff by providing assistance in reimbursement analysis and reporting, and in identifying opportunities and mechanisms to improve financial outcomes as appropriate.

  • Conducts research as required to stay abreast of the market with regard to Accounts Receivable (A/R) management and various regulatory changes and policies that impact billing and collections activities. Identify opportunities for revenue enhancement.

  • Prioritizes and communicates demands from Senior Management and motivates staff to successfully accomplish the group practice goals and objectives.

  • Oversee Operating Budget of Patient Financial Services.

  • Assesses the feasibility of system programming project requests while investigating the operational impact, cost and availability of resources needed to institute program changes.

  • Maintains confidentiality and ensures that staff understand and respect patient’s, customer’s and staff’s rights to confidentiality.

  • Develops networking relations and an industry presence, via workgroups, list servs, and other external advisory groups to remain abreast of regulatory changes, payer practices, Hospital, AAMC and HFMA and Physician Group Best Practices such as MGMA, CHA, AAPC, CMGMA, etc.

  • Performs special projects and other duties, as required.

Experience and training:

Nine (9) years of combined college, reimbursement, and private physician billing

3 years of experience in managing and supervising employees

A Bachelor’s Degree in finance, business or a related field may be substituted for four (4) years of the general experience.


  • Epic experience and/or training.

  • Master’s Degree

  • Lean/ Six sigma process improvement

SCHEDULE: 40 hour work week; Monday through Friday, 8am - 5pm

Why UConn Health

UConn Health is a vibrant, integrated academic medical center that is entering an era of unprecedented growth in all three areas of its mission: academics, research, and clinical care. A commitment to human health and well-being has been of utmost importance to UConn Health since the founding of the University of Connecticut schools of Medicine and Dental Medicine in 1961. Based on a strong foundation of groundbreaking research, first-rate education, and quality clinical care, we have expanded our medical missions over the decades. In just over 50 years, UConn Health has evolved to encompass more research endeavors, to provide more ways to access our superior care, and to innovate both practical medicine and our methods of educating the practitioners of tomorrow.