Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superiorfinancial strength and consistent record of strong operating returns meansecurityfor our customers – and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
Under general direction and as a member of the Auto or GL Liability management team, this position is responsible for driving product quality, and performance of severity claim liability team handling serious and complex commercial lines and personal liabilityclaims. Provide direction and technical guidance through a continuous process of management involvement and frequent claim file review and extensive litigation management. Serve as a field representative for the product area, as requested. Reinforce the Liability Vision, Strategies, and Objectives through word and action. Select, lead, mentor, performance manage and develop staff. This job manages staff.
Primary Job Duties & Responsibilities
Attract, Retain and Develop World Class Talent: Proactive recruitment of talent; work with management to establish and implement a strategic staffing strategy. Effective orientation and on-boarding. Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback. Work with management to develop and implement effective training, performance development and succession planning. Effective retention planning; proactively manage and respond to turnover. Effectively utilize reward system to distinguish top performers and significant achievements. Provide Compelling Claim Services: Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers. Develop & execute a strategic file management plan that achieves optimal file resolution and business results. Provide face-to-face and written guidance to ensure effectiveness, engagement, accuracy and efficiency. Review new notices, ensuring claims are assigned to staff with appropriate skill sets. Conduct quality file reviews per office/ best practices guidelines. Establish/ follow up on file reviews per diary instructions, conducting additional reviews (i.e. 180, 360 day reviews), as necessary. Develop and implement strategies and initiatives to improve file quality, expense management, investigations, subrogation, structured settlement, and litigation management. Oversee the handling of severe and/or complex claims up to a full value of $2 million. Ensure timely referral to Home Office large loss for cases with full exposure greater than $2 million. Oversee the development and employment of creative resolution strategies for complex files effectively utilizing all appropriate resources. Ensure timely and appropriate reserves. Participate in severity round table. Drive the Information Advantage: Successfully leverage data, management information and technology to identify business drivers and trends and make the most of opportunities to support business strategies and improve results. Achieve Optimal Solutions: Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends and product stress points and helping our partners attract and retain business. Operate within agreed upon expense budget to achieve optimal business results through productivity, appropriate resource allocation, inventory management and loss adjustment expense. Partner for Mutual Success: Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes. Participate in business meetings and agency visits as required. Collaborate with claim management within hub or spoke, across other lines of business as well as Underwriting, Marketing, Actuarial, Claim Legal to develop and direct local strategies. In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated. Other duties as assigned. Perform other duties as assigned.
High School Degree or GEDrequired. A minimum of 10 years claim handling experience specifically handling serious injury and complex liabilityclaimsrequired.
Education, Work Experience & Knowledge
Bachelors Degree preferred. Skilled in coverage, liability and damages analysis and has a thorough understanding of the litigation process, relevant case and statutory law and expert litigation management skills, including: Current on jurisdictional laws and regulations. Extensive claim and/or legal experience and the technical expertise to evaluate severe and complex claims. Thorough understanding of commercial lines products, policy language, exclusions, ISO forms, and effective claims handling practices. Claim management experiencepreferred.
Job Specific & Technical Skills & Competencies
Leading the Business: Drive Results. Leads Change. Executes Business Strategy. Leading Others: Attract Top Talent. Maximize Individual Performance. Holds Others Accountable. Aligns Rewards. Creates and Sustains a Dynamic Workplace.
Operates standard office equipment – Frequently Sitting (can stand at will) – Frequently Standing -Frequently Use of Keyboards, Sporadic 10-Key -Frequently
Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
Job ID: 18516BR