Parallon, Revenue Cycle Solutions, is a leading revenue cycle management company serving hospitals and physician practices. Our clients choose us because of the effectiveness of our revenue cycle solutions that address the challenges within revenue cycle management, our strong cultural commitment to patient satisfaction while meeting client needs, the depth of our expertise delivered through our specialty Centers of Excellence, and our results—accelerated through analytically driven work flows enabled through leading-edge technology. Parallon also has deep industry knowledge and proven practices in technology, workforce solutions, consulting, group purchasing and supply chain.
The Unit Manager is responsible for directing and coordinating collections activities within assigned department, ensuring external client satisfaction. Coordinates, manages and facilitates workload, assignments, tasks and projects recognizing production goals.
Maintain an adequately trained collection staff to handle current production goals within department. Monitor and ensure production goals and quality of work are being achieved by the staff.
Provide coaching and development through informal observation and formal monitoring, including monitoring telephone calls, voice and emails and conducting side-by-sides.
Provide performance feedback to staff members. Complete and maintain required documentation regarding performance and training/development.
Maintain an inventory of problem accounts that have been escalated up by the Lead Supervisors and make follow-up calls or provide other resolution action as needed. Provide assistance to staff on individual account issues.
Prepare daily and weekly reports as needed.
Monitor and manage the dialer to perform at optimum levels.
Ensure weekly Rap sessions with staff members occur. Meet with Team Lead to review and address issues surfaced.
Maintain and monitor scheduling for all staff members which includes time off and overtime issues. Approve employee time records.
All other duties as assigned.
Ø Knowledge: Working knowledge of collections. Capable of meeting production goals through subordinates. Bachelor’s degree in Business or equivalent or a combination of a high school diploma or equivalent plus advanced relevant formal training.
Ø Experience: Minimum 4 to 6 years experience in collections, customer service or equivalent with progressive responsibilities. At least 2 years previous supervisory experience or leadership in a similar capacity. Experience with standard office software products a must.