Unified Communications (UC) Engineer, Principal
Warrenton, VA 20187 In-Person
More than 3 months ago
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Job Description
Your Impact:
The mission of the Jacobs Lone Wolf Team is to support, operate, and maintain the Distributed Continuity Integrated Network - Top Secret Enterprise Services (DCIN-TS ES). The DCIN-TS ES is a DoD provided, TS/SCI, integrated voice, video, and data, global communications network that facilitates collaboration among senior leaders and key staff.
Candidates are expected to have a strong work ethic and possess the ability to work as a critical member of a team in pursuit of mission objectives and in support of our customers. We value candidates who are detail-oriented while also being able to think and react quickly to emerging and unique problem sets. To be successful in this role, you'll be able to rapidly adapt and learn how to operate the front and back end of new products and processes.
Responsibilities:
#divergent #dvscyber #lonewolf
Basic Qualifications:
Preferred Qualifications:
The mission of the Jacobs Lone Wolf Team is to support, operate, and maintain the Distributed Continuity Integrated Network - Top Secret Enterprise Services (DCIN-TS ES). The DCIN-TS ES is a DoD provided, TS/SCI, integrated voice, video, and data, global communications network that facilitates collaboration among senior leaders and key staff.
Candidates are expected to have a strong work ethic and possess the ability to work as a critical member of a team in pursuit of mission objectives and in support of our customers. We value candidates who are detail-oriented while also being able to think and react quickly to emerging and unique problem sets. To be successful in this role, you'll be able to rapidly adapt and learn how to operate the front and back end of new products and processes.
Responsibilities:
- The duties and responsibilities of the Unified Communications (UC) Engineer, Principal include, but are not limited to, the following:
- Operations lead for large enterprise (3,000+) Tier III voice and video services working in tandem with Network Engineering and Help Desk/Network Operations teams to maintain and resolve all service issues.
- Tracks and monitors the Unified Collaboration environment of phones and video teleconference end-point devices for performance of the system and provides proactive resolution to problem or outages
- Provides troubleshooting procedures and documentation of major system events impacting services. Contributes significantly in the development, review and presentation of best practices and support services to maintain system services
- Plans and manages all Voice and Video system patch, upgrades or service updates impacting ongoing operations. Provides timely response to all system vulnerability updates with clear implementation plans and schedules.
- Maintains daily system status reporting and ticket resolution of high visibility issues.
- Advanced knowledge of VMWare and Cisco Unified Computing System integration
- Works with network engineers to troubleshoot complex issues involving VoIP, VoIP interfacing applications and other converged technologies
- Maintains and administers systems including but not limited to Cisco CUCM, Unity Connection, Jabber, CIPC, et.al.
#divergent #dvscyber #lonewolf
Basic Qualifications:
- Must have active Top Secret clearance with SCI
- 15 years of directly related experience
- Must have CURRENT DoD 8570 IAT Level II Certification (any higher version also acceptable)
- Must have current CCNA certification
- Must possess telecommunications technical experience installing, administering and upgrading Cisco Unified Communications Manager (CallManager, IM & Presence services), Cisco Telepresence, Cisco Prime Collaboration, Cisco Unity Connection (Jabber), and Unified Contact Center Express. Experience upgrading Cisco Unified Communications Manager to current release 12.5 is preferred.
- The ideal candidate will have 8+ years' experience implementing, troubleshooting, and documenting converged networks that leverage Cisco UC capabilities to interconnect Cisco, Tandberg and Polycom endpoints, gateways, and teleconference bridge products.
- Demonstrated experience troubleshooting voice and video problems in an enterprise or service provider environment under short time constraints involving complex networks spanning multiple firewalls and different geographic locations.
- The successful candidate will be responsible for providing and managing Tier III level resolution and customer support to all VoIP and DVTC issues across the enterprise. The candidate will also be responsible to provide outage documentation utilizing customer provided Incident Tracking software (Remedy upgrading to ServiceNow). Tools utilized will include CUCM, Cisco Unity, Tandberg Management Suite (TMS), and other tools as necessary.
- Ability to fully configure and maintain IOS environment for maintaining voice gateways
- Ability to independently deploy/maintain server based dial plans, router based dial plans, and the deployment and the management of the following Cisco Servers (VM and traditional platform): -Unified Communications Manager, Unified Contact Center Express, Unity Connection, and Unified Presence
- Ability to troubleshoot common VoIP issues to include identifying and correcting issues with endpoints, trunks, dial plans, and profiles.
- Understanding of the Tandberg Management System
- Understanding of license requirements to maintain devices and servers (VoIP and DVTC)
- Proficient with execution and limits of managing conferences through the MCU/MCS
- Ability to troubleshoot common VTC issues to include the identification of failed endpoints, bandwidth saturation, or mis-configured conferences.
- Demonstrated ability to convey system networking over diverse topologies and environments to understand the limitations and advantages of different network/system architectures.
- Proven hands-on technical experience conducting troubleshooting to solve installation and break/fix issues associated with Voice and/or Video over IP products and integrating these components within heterogeneous network environments and multiple voice gateways.
- Leads UC team for all ticket resolution for voice and video end-users, coordinating with Cisco TAC and Business Support groups, tracking and escalating trouble tickets, and interfacing with customers at all levels.
- Must have experience configuring Cisco routers to act as VoIP gateways and demonstrate a strong understanding of Cisco IOS 12.x/15.x command syntax, troubleshooting end-to-end performance issues associated with voice and video conferences involving IP and ISDN networks.
- Must have experience reviewing Ethernet packet captures (e.g. tcp dump, Ethereal, Wireshark), studying network traffic flows and reading interface statistics to identify network connectivity and performance problems affecting Voice and Video over IP communications.
- Demonstrated experience with:
- SIP and H.323
- Unified Messaging system (voicemail and email integration)
- Audio conference bridge systems and gateways
- Voice circuits such as SIP trunks, PRI's, ISDN BRI's, etc.
- Crypto technology for voice systems
- Education: Bachelor's (Preferred)
- Experience: Network engineering: 5 years (Preferred)
- VoIP: 8 years (Required)
- License/Certification:
- CompTIA Security+ (Required)
- CCNA Collaboration (Required)
Preferred Qualifications:
- Experience with managing a UC environment for a large enterprise
- Experience with the Defense Red Switch Network (DRSN)
- Familiarity with DoD/IC voice/video technologies
#divergent #dvscyber #lonewolf
About Jacobs
Learn More About JacobsJacobs is a provider of replacement parts for hammer mills and pellet mills. They provide components that include hammers, pentagon hammer sets, rods, screens, and spacers-collars, which are the placement and distribution of the tungsten particles. They additionally provide components such as assembly parts, compression bolts, die clamps, dies, dies ready to ship, gauges, pro-roll food grade grease, roll shells, shear pins, and wear rings. These products are provided through online stores.
Join Jacobs, a global leader in delivering solutions for a more connected, sustainable world. At Jacobs, we offer unparalleled job opportunities in engineering, consulting, and project management. As part of our team, you will contribute to complex projects that shape the future of cities, enhance public services, and preserve natural resources.
Work You’ll Do
At Jacobs, you will be part of a culture that values diversity, professional growth, and leadership. Our commitment to innovation is fundamental, and we empower our team to explore new ideas and solutions. With Jacobs, your career is designed for growth, enriched by our broad spectrum of training programs and a commitment to fostering leadership and skills development.
Join our diverse team of professionals and work on projects that matter. Jacobs offers a variety of positions across multiple fields, ensuring that your career path is as unique as your talents. We believe in hiring the best, most curious minds that strive to lead and innovate in every task they undertake.
Jacobs Employment Experience
Embark on a career journey with Jacobs and discover a world of opportunities at your fingertips. From internships that provide real-world experience to full-time positions that challenge and grow your skills, Jacobs is dedicated to your professional development. Our benefits package is designed to support your life, both at work and at home, ensuring a balance that nurtures both your professional and personal growth.
Innovative Work
At Jacobs, innovation is at the core of everything we do. Join our team and contribute to projects that not only meet client needs but also contribute positively to communities and the environment. Our collaborative approach ensures that innovation is a constant in our work, driven by diversity of thought and a commitment to excellence.
Be Part of a Great Team
Our team at Jacobs is driven by collaboration, leadership, and a shared vision of delivering impactful solutions worldwide. We foster an environment where all employees can contribute to their fullest potential, supported by diversity training and networking opportunities that enhance both career and personal development.
Future-Proof Your Career
With Jacobs, your career is future-proofed through continuous learning and opportunities to advance. Leverage our industry-leading insights and resources to propel your career forward. Jacobs is committed to providing you with the tools and knowledge necessary to succeed in today’s competitive job market.
Explore
Discover how Jacobs leads the way in water conservation efforts, transforming challenges into opportunities through innovative solutions.
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Jacobs’ approach to urban transportation revolutionizes how cities manage mobility and connectivity, enhancing quality of life for residents.
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The Jacobs Difference
Our leadership in delivering forward-thinking solutions makes Jacobs the perfect place to advance your career. We are committed to fostering a workplace where every employee can thrive, supported by an inclusive culture, a passion for discovery, and a dedication to innovation.
Stay Connected
Join Our Team
Search open positions that match your skills and interests. We look for passionate, creative, and solution-driven team players. Start your journey with Jacobs today.
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Jacobs Careers
Join Jacobs, a global leader in delivering solutions for a more connected, sustainable world. At Jacobs, we offer unparalleled job opportunities in engineering, consulting, and project management. As part of our team, you will contribute to complex projects that shape the future of cities, enhance public services, and preserve natural resources.
Work You’ll Do
At Jacobs, you will be part of a culture that values diversity, professional growth, and leadership. Our commitment to innovation is fundamental, and we empower our team to explore new ideas and solutions. With Jacobs, your career is designed for growth, enriched by our broad spectrum of training programs and a commitment to fostering leadership and skills development.
Join our diverse team of professionals and work on projects that matter. Jacobs offers a variety of positions across multiple fields, ensuring that your career path is as unique as your talents. We believe in hiring the best, most curious minds that strive to lead and innovate in every task they undertake.
Jacobs Employment Experience
Embark on a career journey with Jacobs and discover a world of opportunities at your fingertips. From internships that provide real-world experience to full-time positions that challenge and grow your skills, Jacobs is dedicated to your professional development. Our benefits package is designed to support your life, both at work and at home, ensuring a balance that nurtures both your professional and personal growth.
Innovative Work
At Jacobs, innovation is at the core of everything we do. Join our team and contribute to projects that not only meet client needs but also contribute positively to communities and the environment. Our collaborative approach ensures that innovation is a constant in our work, driven by diversity of thought and a commitment to excellence.
Be Part of a Great Team
Our team at Jacobs is driven by collaboration, leadership, and a shared vision of delivering impactful solutions worldwide. We foster an environment where all employees can contribute to their fullest potential, supported by diversity training and networking opportunities that enhance both career and personal development.
Future-Proof Your Career
With Jacobs, your career is future-proofed through continuous learning and opportunities to advance. Leverage our industry-leading insights and resources to propel your career forward. Jacobs is committed to providing you with the tools and knowledge necessary to succeed in today’s competitive job market.
Explore
Discover how Jacobs leads the way in water conservation efforts, transforming challenges into opportunities through innovative solutions.
READ MORE
Jacobs’ approach to urban transportation revolutionizes how cities manage mobility and connectivity, enhancing quality of life for residents.
READ MORE
The Jacobs Difference
Our leadership in delivering forward-thinking solutions makes Jacobs the perfect place to advance your career. We are committed to fostering a workplace where every employee can thrive, supported by an inclusive culture, a passion for discovery, and a dedication to innovation.
Stay Connected
Join Our Team
Search open positions that match your skills and interests. We look for passionate, creative, and solution-driven team players. Start your journey with Jacobs today.
SEARCH JACOBS JOBS
Keep Up to Date
Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.
READ CAREERS BLOG
Job Alert Emails
Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at Jacobs.
