Unified Communications Support Analyst

Salary depends on experience
Posted on 10/15/17
Saint Louis, MO
Less than 5 years experience
IT Consulting/Services
Salary depends on experience
Posted on 10/15/17

World Wide Technology (WWT) is a global technology integrator and supply chain solutions provider. Through our culture of innovation we inspire, build and deliver business results, from idea to outcome.

Based in St. Louis, WWT works closely with industry leaders such as Cisco, HPE, Dell EMC, NetApp, VMware and F5, focusing on three market segments: Fortune 500 companies, service providers and the public sector.  WWT employs more than 4,000 people and operates in more than 2 million square feet of state-of-the-art warehousing, distribution and integration space strategically located throughout the world.  WWT is proud to announce that it has been named on the FORTUNE "100 Best Places to Work For®" list for the sixth consecutive year and was awarded #5 on Glassdoor’s 2017 Employees' Choice Awards, honoring the Best Places to Work.

World Wide Technology, Inc. currently has an opportunity available for a Unified Communications Support Analyst as a part of our Internal IT Operations group. 

Job Duties:

  • Facilitate and execute on live events and large customer-facing meetings, providing support for voice, video, and presentation needs in a variety of formats.Some weekends and evening support duties will be required.

  • Consult with WWT's Global Service Desk and Unified Communications teams to facilitate and provide consistent ongoing support

  • Respond to escalated end user problems in a timely manner relating to voice and video hardware, software, and peripherals

  • Provide ongoing support for conference room video and audio solutions, WebEx meeting center, digital signage, and more.

  • Work closely with other teams in IT Operations to provide root cause analysis and resolve systemic end user issues reaching multiple teams.

  • Perform individual and group training for our users on utilizing our enterprise voice and video offerings.

  • Consult with WWT's Unified Communications team to recommend and design solutions that align to business problems and industry trends to help our users remain connected and collaborative.

  • Coordinate with vendors to perform maintenance as needed on audio/video equipment

  • Provide Hardware/software support to internal customers on both Windows and Mac operating systems.

Qualifications:

  • 3+ years of experience supporting audio/visual equipment

  • Logical problem solving skills and knowledge of research techniques, methods, and procedures for rapid problem resolution.

  • Ability to travel up to 10% of the time.

  • A strong desire to learn and grow in the Unified Communications discipline

  • Strong focus and passion on understanding user needs and connecting users to technology

  • Experiencetroubleshooting and resolving issues related to Windows & Mac operating systems

  • Strong passion and desire to exceed customer expectations.

  • Strong verbal and written communication skills.

  • Proactive and creative thinking mindset with a focus on finding innovative solutions to problems.

  • Able to perform at a high level in a stressful, fast-paced work environment.

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