Unified Communications Engineer

Elsevier   •  

Philadelphia, PA

8 - 10 years

Posted 263 days ago

This job is no longer available.

Role Summary

It’s a great time to join Elsevier: we are running a major Networking and End User Computing (EUC) transformation programme and shifting from on-premise infrastructure to commodity cloud based services. 

Reporting to the Enterprise Systems Manager, you will join a team of expert engineers and execute against a global strategy to deliver a flexible and dynamic workplace experience, enabling our people to access services from any device, anywhere. 

This role requires an individual with a background in engineering and demonstrable experience of supporting Unified Communications Services within large scale complex Enterprise environments.

Key Tasks

  • Assist in defining and implementing our Unified Comms strategy

  • Bridge the gap between engineering and support by sharing knowledge and providing guidance to other engineers

  • Continual service improvement projects

  • Work across a wide range of services including: Messaging, Voice, Video, Presence, Collaboration tools, MDM solutions, directory services and identity management

Required Experience

  • Significant IT experience (7+ years relevant work experience) with at least 2 years as a Unified Comms Engineer Level 3.
  • Excellent technical skills and experience gained from working within complex Enterprise infrastructure projects.  You must be able to demonstrate how you’ve supported large scale migrations/transformations programmes.
  • Demonstrable experience in translating high level technical architectures and service design requirements into a clear and coherent low-level designs.
  • Significant experience of infrastructure and application architectures, particularly with respect to cloud services, automation techniques and managing ‘infrastructure as code’ leading to consistent delivery and to high levels of quality.
  • Experience in the automation of manual tasks and seeking out efficiencies by ‘shifting left’ where possible.
  • Experience of advanced problem management and troubleshooting techniques, performance and capacity reporting using various tools.
  • Good understanding of security best practices, particularly in relation to software patching, data leakage prevention and encryption.
  • Extensive and demonstrable experience of Incident and Problem Management, with an understanding of other ITIL processes, applied across multi-platform technologies.
  • Experience of working in a geographically dispersed, international organization.

Being an innovative, proactive and positive team player with excellent communication and service skills, confident in communicating technical issues and managing the demands of non-IT staff and senior stakeholders.

Technical Skills

Must Have:

  • Expert knowledge of implementing and supporting Office 365 in a Hybrid environment
  • Expert knowledge of Lync/Skype for Business, Enterprise Voice, PSTN connectivity and Cloud PBX in a global organisation
  • Expert knowledge of video conferencing solutions (Polycom, Logitech etc)
  • Advanced knowledge of MDM technologies (InTune) and how these are used to support a BYOD strategy
  • Advanced knowledge of Microsoft Active Directory Domain Services, ADFS, SSO and cloud based identity management
  • Advanced knowledge of networking including SIP, TCP/IP, DNS, DHCP, WINS, LDAP and Kerberos
  • Knowledge of Microsoft Windows Server 2012/2016 and Hyper-V to support regional office locations


  • Knowledge of PowerShell to automate complex and repetitive operations for L1 and L2 support teams
  • Knowledge of tracking assets and deploying software using System Center Configuration Manager (SCCM)
  • Knowledge of monitoring tools such as System Center Operations Manager (SCOM)

Preferred Education

  • BSc in Computer Science, Information Technology or related technical field. 

Preferred Certifications

  • Microsoft MSCE certification in relevant disciplines.
  • ITIL Intermediate level