Unified Communications Engineer

Salary depends on experience
Posted on 02/20/18
Morristown, NJ
Less than 5 years experience
Advertising & Marketing Services
Salary depends on experience
Posted on 02/20/18

TenFour currently has openings for a Unified Communications (UC) Engineer. The UC engineer has the following responsibilities: Design, develop, install, configure and support Cisco unified communications hardware and software in the data center and at client sites.  Responsible for the installation and configuration of routers, switches, and firewalls, usually working from preapproved UC designs. Utilizes software and hardware tools to identify and diagnose problems and factors that affect UC network and system performance.  While in the field, performs UC installations and configurations.  Identifies routine problems, errors, misconfigurations, etc.  Advises the client of status and proposed problem resolutions and make recommendations for corrective course of action.  Installs and uses management tools and agents remotely to monitor and troubleshoot voice and data networks. Produces quality technical documentation for complex solutions. Meets with clients’ IT staff and applies analysis techniques and procedures to determine hardware, software, or systems functional specifications.

Responsibilities

  • Act as a thought leader and role model for a large and growing team of IT technical professionals
  • Fully understand and articulate the strategy of our continuous infrastructure model in both technical and business terms
  • Understand, innovate and improve TenFour UC solutions and value propositions in our ITIL-based model that includes Design, Transition & Operate phases
  • Understand customer business requirements and translate them into technical requirements working with senior IT leaders
  • Provide technology consulting working in partnership with sales for major account opportunities
  • Develop standards and guidelines
  • Keep up to date on relevant competitive technologies and products, particularly in the Unified Communications discipline
  • Lead internal company initiatives as well as mentorship for entry level engineers
  • Design, develop, install, configure and support Cisco unified communications hardware and software in the data center and at client sites.
  • Install and configure routers, switches, and firewalls, usually working from preapproved UC designs.
  • Utilize software and hardware tools to identify and diagnose problems and factors that affect UC network and system performance.
  • While in the field, perform UC installations and configurations.
  • Identify routine problems, errors, misconfigurations, etc.
  • Advise clients of status and proposed problem resolutions and make recommendations for corrective course of action.
  • Install and use management tools and agents remotely to monitor and troubleshoot voice and data networks.
  • Produce quality technical documentation for complex solutions.
  • Meet with clients' IT staff and apply analysis techniques and procedures to determine hardware, software, or systems functional specifications.

Skills

  • MS or equivalent in Engineering, Telecommunication Networks or related fields
  • 2 years of experience in the job offered or as an engineer working with Cisco routing/switching; networksecurity protocols, data center support, virtualization systems, and troubleshooting
  • CCNA routing & switching required
  • Travelrequired to client sites within an 80-mile radius of Morristown, NJ. Overnight stays not required, but permitted.
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