Unified Capabilites (UC) Administrator
Less than 5 years experience • Professional, Scientific & Technical Services
Shift work is required to support 24x7 operations. The candidate chosen for this position will work varying shifts. It is important to be available to work any shift/designated hours required to include nights, weekends and holidays.
The UC Administrator performs tier one and two voice and video support in accordance with the SIE OPORD. Candidates for UC Administrator need a detailed understanding of telecommunications theory and practice. They should have solid technical skills, as well as interpersonal and organizational abilities. A UC Administrator must be able to perform element management, scheduling, call control, ensure STIG compliance, as well as utilize performance-monitoring tools to improve VoIP services and mitigate cybersecurityrisk. Candidates must organize resources and work collaboratively to meet multiple team objectives, as well as interact closely with Government representatives on highly advanced technical issues. Candidates must be able to explain and present high-level technical subjects and processes related to assignments while independently composing and delivering reports and presentations of the highest professional quality. Experience working with the specific hardware used in the Government’s UC system is highly valued.
- Managing the configuration and maintenance of voice, data and video equipment
- Ensuring that trouble ticket items are investigated and resolved and that necessary equipment repairs are performed
- Overseeing the resolution of circuit issues
- Ensuring that system logs and records are maintained
Required Education: None
Description: Working as a UC Administrator or equivalent
Required Certification: Employment is contingent upon keeping required certifications current
- CCNA Collaboration
- DOD 8570 IAT Level II or higher