The UCC Implementation Project Manager II has a full competency of systems used to implement services and customer facing project management expertise. Responsible for implementing enterprise level/complex solutions for UCC customers. With direction, leads implementation project team including customer contacts with regards to account set up, branding, customization, and number ordering, and capacity assurance.
Effectively uses internal systems and tools to manage setup and branding of all product features and configuration of capabilities. Requires detailed knowledge of unique internally designed tools, and excellent attention to details to avoid negative impacts or omissions.
Manages the weekly implementation meetings and onboarding of customer solutions, using Microsoft Project and/or a project activity log, to fully implement and customize solutions per customer requirements. Includes Audio, Web, Video and On-Net network solutions. Includes managing projects for new customers and enhancements/changes for existing customers to maximize revenue.
Quality checks requirements, places orders, and configures third party services (i.e. WebEx, Web Meeting, Blue Jeans, Lync, Event Studio, Wallet cards, etc. Manages frequent updates and termination of same services.
Provides consultation on solution options to Sales staff and customers. Must continually enhance level of knowledge with constantly developing products. Serves as liaison with internal resources to facilitate technical designs/communications to implement the most efficient and cost effective solutions for Level 3 and the customers. Develops, documents, and communicates processes for team effectiveness as well as Sales staff and customers.
Participates on product development teams to ensure customer provisioning requirements, processes and internal system integration limitations/requirements are accommodated in the new product development projects. Provides expertise to design workable solutions for internal and external customers. Also acts as a liaison to Product Management and Sales Engineering for development of existing product enhancements.
Investigates customer issues to determine root cause being production flaws or configuration settings. Communicates with internal resources, Sales, and customers directly.
Education Level: Bachelor's Degree
Field of Study: Project Management, Business
Other Job Requirements
Sales, Account Management, and or Project Managementexperience.
Minimum 3 years’ experience with company’s UCC Services with knowledge of company’s service offerings
Familiarity with company’s Collaboration functional area processes
Working knowledge of company’s Collaboration internal systems, such as CIS/Client Mgr, Rules RAAG, Ready-Access, Pactolus, etc.
Knowledge of IPVPN, VoIP, and SIP a plus.
WebEx knowledge a plus.
Exceptional verbal and written skills. Must be able to effectively communicate details to customers.
Strong attention to detail required. Strong interpersonal skills.
Presentation skills. Comfortable with small to medium size audiences.
Strong computer skills: Knowledge of Microsoft Word and Excel a must. Microsoft Project experience desirable.
Must be able to multi-task and manage fast paced environment and work load.
Technical attitude required.
Alternate Location: US-Colorado-Broomfield
Requisition # : 177927