The Treasury Implementation Manager serves as a primary resource in Treasury Services to assist with daily scheduling, time-management, effectiveness, accuracy, and client satisfaction with the Treasury product implementation and onboarding process and the new account opening process. The TIM will also provide monthly score carding, project management, and quality checks for all product implementations and project management. The TIM manages the TSI, TSII and TSIII job families.
This position may be located in the Macon or Atlanta area.
- Serves as the primary resource to supervise the Treasury Services queue, which supports the ability of the bank’s sales force to keep hunting, by owning all cash management implementations conducted by the TSII job family for new/existing cash management clients as assigned by manager including documentation, setup, installation and client education, and the segue to the appropriate level of client care in the Treasury Services organization. Is the primary resource to supervise the account opening and servicing functions of the TSI job family for new/existing cash management and CRE.
- Manages the New Account request queue: maintains expertise in new account opening, CIF maintenance, and CIP exceptions and manages the Treasury Services team to follow and fulfil all new account SOP and SLA guidelines.
- Ensures that all implementations are conducted in a time-efficient and client-centric manner, in accordance with Treasury Services TSI and TSII SOP and best practices.
- Works to develop consistency in the Implementation process, ensuring that clients are well served and highly satisfied with the process, that clients receive all the information needed (including the Treasury Manual), and that improvements are continuously being sought to the Implementation process.
- Serves as a subject matter expert for all Treasury products and new account opening, and works to ensure that the TSI and TSII employees are continuously improving their knowledge of Treasury products, technical requirements, service requirements as well as new account procedures. Also serves as the primary bridge between Treasury Services and Deposit Operations, IT, and Client Care.
- In addition to supervisory duties, the Treasury Implementation Manager performs the standard duties of a Treasury Specialist II, including: reviews signed customer applications from commercial clients; reviews signed due diligence documents from Account Officers; reviews exposure limit documents from Account Officers.
- Creates State Bank agreements for commercial clients from canned documents; contacts commercial client in order to complete administrative worksheets and schedule training; performs training and provide post implementation client care support.
- Assists in constantly challenging Treasury Services processes to improve time-to-market, shorten the cash management setup process, improve the quality of implementation and on-boarding, and all the while, immediately realigning implementation priorities based on sales strategies and pipelines.
- Determines and recommends task oriented process changes that can be used to shorten the timeframe for commercial client implementation and training. Understands the priorities of the incoming new commercial client pipeline in order to realign installation dates depending on the commercial clients need to begin State Bank treasury product use.
- Effectively communicates the timely status of each installation to the STP, BDO, and manager while tracking and responding to all client issues and any documentation that is not received as required by policy.
- Updates each assigned commercial client installation status within the Treasury Services queue by documenting dates for each milestone (applications received, agreements prepared, signed agreements received, training scheduled, training completed).
- Develops and nurtures the Treasury Services SOP standard. Works effectively and efficiently with other State Bank lines of business across the company.
- Bachelor's degree (B. A.) from four-year college or university.
- Minimum 5+ years’ experience in a progressively responsible role within financial services.
- Proven experience at a mid-size to large financial services company with an historically sound reputation and brand, robust growth, with leading deposit products, payment systems, treasury services, and preferably, alternative delivery channels.
- The Treasury Implementation Manager will study for and attain the AAP (Accredited ACH Professional).
- Other certifications and licenses may be required as they are identified.