What You Will Do:
Reporting to the Vice President of Transplant, administers all operational and administrative activities of solid organ transplant service programs within the guidelines ofestablished policies in order to provide high quality health care services to our patients. Ensures efficient and effective performance in accordance with the operating budget and goals. Maintains effective communication with hospital administration, medical staff, the community, and all levels of clinical employees. Ensures compliance with applicable regulatory requirements for UNOS, OPTN, CMS, TJC, DHMH and any/all others. Promotes the development of the transplant program both internally and externally. Oversees and directs departmental activities to ensure quality services for both internal and external customers. Has 24/7 accountability and responsibility for a significant component of the transplant program's operations. Accountable for financial operations and implementation of hospital (and service line) goals within areas ofresponsibility. Participates in tactical and strategic planning for the transplant service line. Accountable for driving quality/patient safety within the transplant inpatient and outpatient programs.
Principal Responsibilities and Tasks
The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
- Program Management and Planning:
- Promotes the development, design and implementation of major administrative and operational structures, their improvement and expense management in accordance with the annual operating plan and capital and operating budgets.
- Oversees and directs the work of employees assigned to the various domains. Assists managers, coordinators, and assistants in developing task lists for delivery work products for all aspects of administration and operation. Assists staff in planning and controlling the detail levels of each domain and project.
- Assists in development of hospital, department, and individual goals and objectives, setting measurable milestones. Assists in the evaluation of staff professional/career development and education/training needed to develop them to their full potential.
- Implements performance standards to monitor progress, providing positive and constructive feedback to ensure efficient and effective department operations.
- Develops administrative, operational, and project organization structures and staffs, and management committees for design and implementation ofadministrative, operational, and project goals.
- Communicates with allied health, consultants, and medical and administrative support staff regularly regarding documentation, compliance, and projects in order todevelop projects, resolve problems and obtain necessary information. Fosters collegial and collaborative relationships with all ancillary services working within theTransplant Program.
- Maintains quality standards by keeping current on changes, new regulations, and new standards, including those associated with The Joint Commission, OPTN/UNOS and CMS.
- Participates in / initiates meetings with department administrators and various departments / hospital stakeholders and compile data for administrative and operational functioning and improvements, and project design and implementation.
- Responsible for managing workload planning and resourcing for administrative and operational needs of the Transplant programs in accordance with theannual operating plan and capital and operating budgets.
- Identifies and gains approval from the Vice President for required levels of staffing.
- Procures staffing and non-labor resources.
- Communicates regularly with the Vice President, Senior Management and Finance regarding the status of project resources.
- Responsible for individual administrative and operational management including programming, planning, designing, implementing and documenting various operational/process/quality improvement projects in accordance with departmental procedures.
- Leads the hospital's administrators and user groups through the design of a project. Coordinates the planning, design and implementation activities with the user groups and others as necessary to avoid conflicts with other hospital operations, or health care activities. Ensures the sign off process is completed for the project. Communicates project requirements to departmental and operations managers, such as design requirements, cost estimates and timelines.
- Assists in the selection of consultants for designing and implementing projects in accordance with project scope, budget and timeline. Coordinates and manages the activities of service vendors (professional consultants, information systems vendors, etc.) in accordance with procurement policies, procedures, and standard practices, and generally accepted industry standards.
- Performs all fiscal responsibilities according to hospital policies and procedures.
- Reviews and revises regularly departmental policies and procedures. Oversees or directly supervises department staff, including hiring, firing, orientation, training and evaluation within established guidelines.
- Maintains a transplant department staffing plan that meets organizational needs and falls within UNOS staffing standards.
- Assesses, develops, implements and evaluates department goals that coincide with the hospital goals on a yearly basis.
- Communicates the department's needs, requirements, available services and information to internal and external customers.
- Participates as requested on teams, committees, and special projects both internal and external to the organization.
- Fosters team building within and across Departments, interfacing effectively with physicians, management staff, support staff, ancillary services and other hospital stakeholders to achieve transplant program objectives.
- Demonstrates personal and professional growth and expertise by remaining current with state and federal associations and with professional trends, and byparticipating in community activities.
- Coordinates the departmental performance improvement process including the preparation, analysis, and submission of required reports.
- Complies with all standards for safety, risk management, and infection control as required by enforcement agencies.
- Establishes standards, provides training and enforces compliance of departmental hospital customer service program.
- Oversees the day to day operations of respective department, to provide consistent quality service to internal and external customers.
- Reacts effectively to unplanned circumstances, demands, and challenges facing the department.
- In cooperation with the UMMC Quality/Safety/PI Department and in partnership with aligned inpatient and ambulatory leadership, monitors quality outcomes and recommends/oversees improvements in performance relative to the following non-exhaustive list of patient safety issues: mitigation of unsafe practices; identification and mitigation of risks and hazards; quality of the informed consent process; performing unwanted life sustaining treatment or withholding resuscitation; ensuring adequate and competent nursing staff service and nursing leadership at all levels; timely and understandable communication of patient critical information; accurate labeling of diagnostic studies including radiographs, laboratory specimens or other diagnostic studies; adverse events resulting from non-standardized, fragmented or ineffective transfer at the time of patient discharge; adverse drug events and medication reconciliation; hospital-acquired infections related to inadequate handhygiene; central venous catheter related bloodstream infection prevention; complications associated with ventilator use; catheter associated urinary tract infections; prevention of developing venous thromboembolism and subsequent pulmonary embolism and anticoagulation therapy and coordinated care.
What You Need to Be Successful:
Education and Experience
- Master's degree in Health Administration, Business Administration, advanced clinical degree or a related discipline is required.
- 5-7 years of experience in Health Care Administration is required with five years of experience in Transplant program(s) preferred.