PRIMARY PURPOSE: To develop training programs related to the claims management system products; to design training plans and materials; and to organize and conduct complex training programs.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
- Consults with claims management to identify training needs that meet, support, and incorporate Sedgwick business needs, objectives, strategies, and policies.
- Designs and coordinates detailed training programs for claims management related to products.
- Designs, delivers, and maintains courses for classroom or online application.
- Assists with the implementation of policies and procedures related to various training and educational programs for Sedgwick University.
- Monitors and evaluates the effectiveness of curriculum by deploying measurement and feedback tools that track outcomes and ensure alignment to business objectives.
- Maintains product knowledge, industry knowledge, and familiarity with claim management internal processes.
- Initiates performance consulting process addressing training issues; provides recommendations to internal and external client issues.
- Establishes relationships and networks with a broad range of people and groups for technical claims related areas.
- Creates and maintains assessment and evaluation tools used consistently for external and internal clients.
- Creates reports including management summaries and status reports on various training or client issues or initiatives.
- Modifies, revises, and updates the content of existing training programs.
- Trains instructors or delivers instructor-led classroom sessions to users.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
- Performs other duties as required.
- Supports the organization's quality program(s).
- Travels as required.
Education & Licensing
Bachelor's degree from an accredited college or university preferred. California requirements: Must meet definition of "Instructor" as defined im CCR 25923.01 (i) Must possess California Self-Insured Administrator Certification. WCCP,AIC, or ARM preferred.
Eight (8) years of claims management experience or equivalent combination of education and experience required to include two (2) years of supervisory experience, one (1) year training experience including presentations, and two (2) years Microsoft related products experience required.
Skills & Knowledge
- Excellent understanding of claims management procedures and systems
- Excellent knowledge of adult learning methodologies and group facilitation techniques
- Excellent oral and written communication, including presentation skills
- PC literate, including Microsoft Office products
- Excelent organizational skills
- Strongh negotiation and problem-solving skills
- Ability to manage multiple, time-sensitive, and occasionally conflicting projects while meeting deadlines
- Familiarity with other lines of business
- Ability to demonstrate thorough understandig of California workers' compensation laws and regulations
- Ability to work in a team environment
- Ability to meet or exceed Performance Competencies.